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Hello,

I have an attendee whose company just became a member of our association, however when he goes to register, it directs him to the non-member registration path. What can I do to update so that he is directed to the Member path?

Thanks,

Catrina Akers

#AttendeeHub

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Catrina Akers
Manager, Technology & Standards
Consumer Technology AssociationUnited States
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Hi Catrina,

It looks like your event is leveraging Custom Logic to assign registration types. I would contact our Customer Care team directly so they can walk you through step-by-step updating this custom logic process to include the new member company. They are available at 866.318.4357.

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Madeline Mason [Designation]
Customer Success Manager
Cvent
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Original Message:
Sent: 08-27-2025 14:17
From: Catrina Akers
Subject: Registration Path

Hello,

I have an attendee whose company just became a member of our association, however when he goes to register, it directs him to the non-member registration path. What can I do to update so that he is directed to the Member path?

Thanks,

Catrina Akers

#AttendeeHub

------------------------------
Catrina Akers
Manager, Technology & Standards
Consumer Technology AssociationUnited States
------------------------------