Hi Jessica,
Hope you are well!
I checked your event and see that you have added the 'Registration Type' selection widget on the second page of registration. Because of this, the system is not able to determine which path to follow when you are filling up the details on the first page as the 'Registration Type' selection widget selects the path basis the registration type selected.
I would suggest you to move the 'Registration Type' selection widget to the first page and place it as the first field to be filled when registering. This way, as soon as the invitee will select the registration type from the widget, the system will refresh and will take the invitee through the respective path.
You can also refer to the following article for your reference :
Allowing Invitees to Select Their Own Registration Type == LINK : : https://support.cvent.com/s/communityarticle/Allowing-Invitees-to-Select-Their-Own-Registration-Type?is_article=true&lang=en_US&searchFor=registration%20type%20widget
I hope this helps. Please let us know if you have any further questions.
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Raashi Semwal Khati
Senior Quality Analyst
Cvent
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Original Message:
Sent: 12-26-2023 13:17
From: Jessica Lecoq
Subject: Registration Path Selection
I have my registration types set up with my registration paths. However, when I go to choose one of the paths for instance Role Specific Training. It does not switch over to that path, it stays on the Manager Fundamentals path only.
I did test this last week and it changed between paths. I'm not sure what I may have changed for this to stop.
#Registration
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Jessica Lecoq
Field Training Specialist
Inspire BrandsUnited States
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