Open Forum

I added the registration path widget to one of the reg paths for my event but then determined I don't need it.  I have removed the widget and published the page to update but when I run the test scenario for that reg path, the information from the widget still appears.  I have triple checked the reg path, logged out and in again, refreshed the cache on my computer, even restarted my computer but the reg path widget information still appears.  Has anyone else encountered this and if so, what's the fix?

#Registration

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Jocelyn Aldis
Events Officer
Transport for NSWAustralia
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Hi Jocelyn,

Are you referring to the "registration type" widget? We don't have a "registration path" widget but have one for registration type, so just wanted to clarify if that is what you are referring to here instead. of "registration path widget."

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Julia Plymack
Senior Customer Success Manager
Cvent
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Hi Julia

Thanks, yes, I was referring to the Registration Type widget, my apologies.  Cvent support recommended that I check that I am publishing the latest version - which I did again this morning to double check and the error is still occurring.  I even asked a colleague to log in and test the path themselves and they also got the registration type appearing during the test scenario.

------------------------------
Jocelyn Aldis
Events Officer
Transport for NSWAustralia
------------------------------

Original Message:
Sent: 05-08-2024 15:00
From: Julia Plymack
Subject: Registration Path won't update

Hi Jocelyn,

Are you referring to the "registration type" widget? We don't have a "registration path" widget but have one for registration type, so just wanted to clarify if that is what you are referring to here instead. of "registration path widget."

------------------------------
Julia Plymack
Senior Customer Success Manager
Cvent
------------------------------

Hi Julia

I've been able to resolve my issue, so I can close this discussion.  It appears there was a system error in our organisation which is now resolved.

------------------------------
Jocelyn Aldis
Events Officer
Transport for NSWAustralia
------------------------------

Original Message:
Sent: 05-08-2024 20:54
From: Jocelyn Aldis
Subject: Registration Path won't update

Hi Julia

Thanks, yes, I was referring to the Registration Type widget, my apologies.  Cvent support recommended that I check that I am publishing the latest version - which I did again this morning to double check and the error is still occurring.  I even asked a colleague to log in and test the path themselves and they also got the registration type appearing during the test scenario.

------------------------------
Jocelyn Aldis
Events Officer
Transport for NSWAustralia
------------------------------


Original Message:
Sent: 05-08-2024 15:00
From: Julia Plymack
Subject: Registration Path won't update

Hi Jocelyn,

Are you referring to the "registration type" widget? We don't have a "registration path" widget but have one for registration type, so just wanted to clarify if that is what you are referring to here instead. of "registration path widget."

------------------------------
Julia Plymack
Senior Customer Success Manager
Cvent