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I have three different registration paths for one event and for two of the three, the registration navigation widget is now not working. From the personal information page, it will not advance to the  admission ticket page. The widget is on each page, but it will just revert back to the same personal information page. I have cleared out my cache and used an incognito site to try to resolve it that way...did not work.

The only difference in the registration path that is working just fine and the two that are not working is that the latter two do not have a registration payment associated with those registration paths. ($0 registration) Is there a bug that would have recently been discovered that is causing this issue, as it was working about 2 months ago. 

#Registration

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Monica White
Project Manager for Institutional Transformation
Complete College AmericaUnited States
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Hi Monica,

Thank you for sharing the details and for testing in both a cleared-cache and incognito browser session.

We have not identified a confirmed platform-wide issue specific to $0 registration paths. Based on the behavior you described, the most likely cause is that the admission item on the affected paths does not have an explicit $0.00 fee configured.

As a next step, please confirm that each affected admission item has a fee set to $0.00 (rather than no fee) for the applicable registration type, then save, publish, and retest the path. Please also confirm that the admission item is open and available to the registration type used on each path.

If the issue continues after those checks, I would open a case with Customer Care so that they can escalate the issue for you.

Hope this helps!
Julianna 

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Julianna Hampshire
Lead Customer Success Advisor
SalesforceGenericAccountUnited States
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