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  • 1.  Same guest on Waitlist and Registered list

    Posted 03-13-2023 18:57

    Case# 276062796


    Tanya Jackson
    Executive Assistant to the Chief Operations Officer
    Boys and Girls Club of AmericaUnited States

  • 2.  RE: Same guest on Waitlist and Registered list

    Cvent Staff
    Posted 03-15-2023 10:53

    Hi Tanya,

    Thanks for your post! I took a look at this case and it appears that those individuals that were listed on both the waitlist and the accepted list tried to register with two different email addresses. Our system uses email address as the unique identifier so if they are inputting a second email, Cvent doesn't know that they are the same person.

    You can merge contacts within the address book of your account. Please reference this article.

    Sydney Langer