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  • 1.  Setting up questions to appear based on 'Optional Item' selection

    Posted 01-13-2025 13:35

    I'm working on an event registration. We have a registration path where not all attendees will have to pay - registration is free, with an optional $50 pass to a special dinner one night. I work with a university, and as such, all of the questions we require to answer if receiving payment have to be pretty thorough (above and beyond the 'payment' widget). I worry that these billing-details questions will be offsetting if the participant is not attending the dinner, and will not be paying for anything.  As such, I want to set up our registration so that billing questions and the payment widget only appear if they have selected that dinner option (an 'optional item' in the registration path). If they have a $0 total, I want them to be able to fully skip adding payment information. What would be the best way to make this happen?

    I appreciate the guidance, thank you!


    #Registration
    #ManagingEvents

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    Lindsey Brogdon
    Program Assistant III
    TAESE Department of Utah State University
    United States
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  • 2.  RE: Setting up questions to appear based on 'Optional Item' selection

    Posted 01-13-2025 16:16

    Hello Lindsey,

    If the registrant has a $0 balance they shouldn't see the payment widget only the Submit, Cancel, and Previous buttons. We have gotten into the habit of adding a text box above the payment widget which says something like, To complete your registration please click the submit button. 

    That way the person who has a $0 balance has some instructions and the person with amount due that sentence is "neutral" to them. If these are different registration types you can make the text block visible to the $0 reg type.

    Hope that helps.



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    James Rose | Senior Web Developer and Platform/Product Manager
    Digital Infrastructure
    Office of University Development | University of Michigan
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  • 3.  RE: Setting up questions to appear based on 'Optional Item' selection

    Posted 01-13-2025 17:34

    That is helpful, thank you James.



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    Lindsey Brogdon
    Program Assistant III
    TAESE Department of Utah State UniversityUnited States
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    Original Message


  • 4.  RE: Setting up questions to appear based on 'Optional Item' selection

    Posted 01-14-2025 10:45

    Hi Lindsey,

    I put the Payment widget under the Payment summary and use that as the last page. That way there is not a blank page and nothing needs to be written to instruct them to click submit. 



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    David Lowenthal
    Conference Digital Content Registration Specialist
    American Hospital AssociationUnited States
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  • 5.  RE: Setting up questions to appear based on 'Optional Item' selection

    Posted 01-15-2025 10:42

    By the way, there is no way to have a question pop up when someone selects an optional item.  It would be ideal if there was a way, Cvent!



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    David Lowenthal
    Conference Digital Content Registration Specialist
    American Hospital AssociationUnited States
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    Original Message


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