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Tips to Manage Attendee Messaging for Attendee Hub

  • 1.  Tips to Manage Attendee Messaging for Attendee Hub

    Cvent Staff
    Posted 09-28-2022 10:32
    Edited by Megha Jetley 09-28-2022 10:34

    Happy Wednesday everyone! Let's kickstart with our next edition of the Tip of the Week discussion! 

    Did you know that you can encourage networking at your event by allowing attendees to send private messages to each other directly within the Attendee Website and Event App? 

     Follow these tips/instructions to enable or disable attendee messaging within your event. 
     

    1. Access the Attendee Website and App Builder. Begin by selecting your event. From the left-hand navigation, click Attendee Hub, then Website and App. 
    Click Manage website and app. 

    2.  Check the status of the Attendee Messaging feature. Verify that Attendee Messaging is enabled or disabled for your event based on your preference. From the left-hand navigation, click Features, then Community. 
     Next to Attendee Messaging, click the icon, then select Turn the feature on or Turn the feature off. Click 'save' 

    3.  Enable the attendee list if desired. To encourage attendee networking, enable the attendee list along with Attendee Messaging if you haven't already. 
     On the website, a "Send Message" button will appear next to attendees on the attendee list once enabled. In the app, attendees can tap the message icon that appears in the bottom right of a fellow attendee's profile to send them a message. 
     

    Questions for you: 

    • Were you already aware of the above tips and have been using them? 
    • Share your best hack on how you manage attendee messaging for your event. 

       

    As always, feel free to drop in your suggestions in the comment section below!  #CventTip


    #Flex-Creating/ManagingEvents
    #ManagingVirtualEvents

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    Megha Jetley
    Assistant Manager
    Cvent Marketing Department
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  • 2.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    User Group Member
    Posted 09-29-2022 10:07
    • Were you already aware of the above tips and have been using them? Yes
    • Share your best hack on how you manage attendee messaging for your event.
      • Allowing attendees to message each other
      • Having a live "info" person to answer questions, and responding quickly.


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    Beth Vriesen
    Events Registration Admin
    Associated Bank Corporation
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  • 3.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    User Group Member
    Posted 09-29-2022 19:08

    Were you already aware of the above tips and have been using them? 
    Yes, we used for our last event and it went very well!

    Share your best hack on how you manage attendee messaging for your event. 

    Important to communicate about the new feature before the event (Add to FAQ and "Know Before You Go" and Speaker Site email). Remind about the new feature during the event too!

    • Enables attendees network by reaching out to each other.
    • Enables attendees reach out to speakers with direct questions.
    • Enables direct contact with event staff and attendees and speakers.


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    Jacqueline C. Ward, CMP
    Director, Conferences and Special Events, UNC-Chapel Hill
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  • 4.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    User Group Member
    Posted 09-30-2022 09:20
    Were you already aware of the above tips and have been using them? 
    Yes, I was aware that this was a capability however we do not utilize this. 
    Share your best hack on how you manage attendee messaging for your event. 
    We don't actually allow attendees to message each other on the app due to privacy concerns. While I can see how that would be useful to network or set up meetings at a conference, that typically isn't the type of event that we run.

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    Olivia Popofski
    Marketing Coordinator
    Sun Life Assurance Company of Canada and AffiliatesCanada
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  • 5.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    User Group Member
    Posted 09-30-2022 10:39
    Were you already aware of the above tips and have been using them? 
    I was not aware of these features!

    Share your best hack on how you manage attendee messaging for your event. 
    Plan, plan, plan and match the message delivery method with the weight of the message.

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    Jennifer Jones
    Senior Specialist
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  • 6.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    Posted 09-30-2022 11:12
    Were you already aware of the above tips and have been using them? 
    I was not aware but I will be using them.
    • Share your best hack on how you manage attendee messaging for your event. 
              Having an extra person as the live info handler so they can answer questions

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    Jonathan stanaj
    Events Manager
    United Federation of TeachersUnited States
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  • 7.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    User Group Member
    Posted 10-03-2022 08:44
    Were you already aware of the above tips and have been using them? Was not aware of these tips... thanks for sharing!
    Share your best hack on how you manage attendee messaging for your event. 
    Planning ahead helps tremendously. We put together a communication schedule that includes message content, timing and recipients. Also, taking advantage of scheduled messaging features helps.

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    Bouran Qaddumi
    Sr. Manager, Training
    Church's Chicken
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  • 8.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    User Group Member
    Posted 10-03-2022 09:36
    We dont use Attendee Hub so I was not too familiar on them. We try to implement chatting through apps, etc for our events but our always stopped by GDPR worries, have you guys experienced anything around GDPR complaints of allowing people to randomly contact others through the app?

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    Rachel
    NJ
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  • 9.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    Community MVP
    Posted 10-04-2022 15:51
    • Were you already aware of the above tips and have been using them? Yes. For our webinars, we do not allow attendees to send private messages, so we have it disabled. We also do not share the attendee list with other attendees. 
    • Share your best hack on how you manage attendee messaging for your event. We do not allow attendees to message each other, but we do have push notifications that are used to notify attendees. 


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    Lori Wildman
    Senior Marketing Manager
    DuCharme, McMillen & Associates, Inc.United States
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  • 10.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    Posted 10-11-2022 13:25
    Were you already aware of the above tips and have been using them? I was not aware of checking the status of the attendee messaging feature. 
    Share your best hack on how you manage attendee messaging for your event. Having messages be directly sent to the event coordinator, or event inbox for larger events. 

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    Elizabeth Rathje
    Assoc Events Coordinator
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  • 11.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    User Group Member
    Posted 10-17-2022 16:10
    I haven't used the new event app and I was not aware of the tips above, thank you! We don't allow attendee to attendee messaging currently.

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    Katie Dreifus
    Contractor
    PwC Management Services LPUnited States
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  • 12.  RE: Tips to Manage Attendee Messaging for Attendee Hub

    User Group Member
    Posted 10-26-2022 10:20
    • Were you already aware of the above tips and have been using them? Yes, I was aware
    • Share your best hack on how you manage attendee messaging for your event. Assign a moderator


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    Rebecca Quinn
    Corporate Events Manager
    Transplace Texas, LPUnited States
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