Cvent Beginners

Hello CVENT,

I have unsuccessfully imported new participants.  I downloaded and used the preferred template, and still cannot import.  Can you help?

Thanks,

Tom

Hi Tom, 

I ran into this as well and learned the participants must first be included on an Invitation list - are you using a Cvent Confirmation # or invitation/Cvent ID. The steps I took were:

1) Import contacts to an Invitation List

2) Export  invitation List to get the Cvent ID

3) Reformat Export to match the Participants template. 

I had to open a help ticket to get the following steps as it was not clear in the instructions. We were adding back log of events that took place before our cvent usage. 

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Amy Jackson
Director of Project Management
Blue River PetCareUnited States
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