Open Forum

Hello everyone,
My account can't connect to the knowledge base, create a case or chat with anyone. So, please don't refer me to pages, because I can't access them. I'm still waiting of the issue to be fixed. 

• We want to use barcodes to check in for an event. To use them, do we need to use on arrival? Or can them be used separately?
• Our client already has a scanner, and we want to know if it'll work before the event starts. What is the best way to test barcodes and check ins?
• Is it possible to create a report with ALL registrants' barcodes on it? Can we have access to that?

Can anyone help? 

Thank you.
#Flex-Creating/ManagingEvents
#ReportingandInsights

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Cassandre Therrien
Technology Coordinator - Groups, Meetings and Events
Les Voyages Laurier Du Vallon
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Hey Cassandre, 

I have raised your concern with our escalation desk and they are looking into this on priority. The team shall reach out to you soon to understand the issue a little more and get some additional information from you to help you with a quick resolution. 


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Megha Jetley
Assistant Manager
Cvent Marketing Department
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Original Message:
Sent: 07-04-2022 09:55
From: Cassandre Therrien
Subject: Using barcodes

Hello everyone,
My account can't connect to the knowledge base, create a case or chat with anyone. So, please don't refer me to pages, because I can't access them. I'm still waiting of the issue to be fixed. 

• We want to use barcodes to check in for an event. To use them, do we need to use on arrival? Or can them be used separately?
• Our client already has a scanner, and we want to know if it'll work before the event starts. What is the best way to test barcodes and check ins?
• Is it possible to create a report with ALL registrants' barcodes on it? Can we have access to that?

Can anyone help? 

Thank you.
#Flex-Creating/ManagingEvents
#ReportingandInsights

------------------------------
Cassandre Therrien
Technology Coordinator - Groups, Meetings and Events
Les Voyages Laurier Du Vallon
------------------------------

Reports don't generate barcodes or QR codes.
A barcode or QR code is typically the confirmation number.
I'm using QR codes for one event to exchange contact information. Name and email.

To test I would create a basic namebadge with a barcode printed on it.

Ideally you would want OnArrival for check in. If you are using another company you would need to load the confirmation numbers into their system.


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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
------------------------------

Original Message:
Sent: 07-04-2022 09:55
From: Cassandre Therrien
Subject: Using barcodes

Hello everyone,
My account can't connect to the knowledge base, create a case or chat with anyone. So, please don't refer me to pages, because I can't access them. I'm still waiting of the issue to be fixed. 

• We want to use barcodes to check in for an event. To use them, do we need to use on arrival? Or can them be used separately?
• Our client already has a scanner, and we want to know if it'll work before the event starts. What is the best way to test barcodes and check ins?
• Is it possible to create a report with ALL registrants' barcodes on it? Can we have access to that?

Can anyone help? 

Thank you.
#Flex-Creating/ManagingEvents
#ReportingandInsights

------------------------------
Cassandre Therrien
Technology Coordinator - Groups, Meetings and Events
Les Voyages Laurier Du Vallon
------------------------------