Open Forum

Hi there we have an event where we set up an invoice and people pay by invoice. We are on PayAsYouGo so right now we pay 3.95/reg and 0.95% on credit card transactions. When you have people paying by invoice and sending a cheque, does the 0.95% fee still apply on the price of the registration.

Eg. $100 ticket - paid by credit card would mean $3.95 + 0.95 % = total of $104.95 (our cost is to Cvent $4.90)

If the $100 ticket is paid by invoice would that mean we are only paying the $3.95 fee and not the 0.95% processing fee?

We are a charity and just want to know how this works.

#Registration
#ManagingEvents

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Mike Fuhrmann
Senior Digital Producer at United Way of Greater Toronto
United Way of Greater TorontoCanada
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Hi Mike,

Hope you are well!

I got this checked and for PayGo Account, you are charged $3.95 per registration charge, 2.95% credit card processing fee and 1.95% revenue share fee.

Now if you are collecting payments through an offline mode and not taking credit card payments, the 2.95% credit card processing fee will not apply, however, your account will still be charged for the registration and revenue share fee.

If you require additional assistance, we kindly recommend creating a case in the Cvent Community platform. Your case will be promptly routed to the PayGo Team for further support, as they are not directly available on the support line.

I hope this helps. Please let us know if you have any further questions.

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Raashi Semwal Khati
Senior Quality Analyst
Cvent
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