Hi Amanda,
If you are still having this issue, I would try some of the options below:
- copy the Summary link from Marketing > Weblinks and test it again in a fresh/incognito browser window
- If the Website feature is already Live and you still see an issue, delete the existing Summary weblink under Marketing > Weblinks, create a new one, and retest.
Hope this helps!
Julianna
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Julianna Hampshire
Lead Customer Success Advisor
SalesforceGenericAccountUnited States
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Original Message:
Sent: 03-03-2026 17:29
From: Amanda Tollberg
Subject: Weblink for summary not working
Hi Julia,
I am having this same issue. My Website is Live, as is my registration. But my Event Home Page/Summary link leads me to a page that says "Hmm...we don't have record of that event" Please help!!
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Amanda Tollberg
Manager, Events & Development
Colorado PreservationUnited States
Original Message:
Sent: 08-20-2025 10:48
From: Julia Plymack
Subject: Weblink for summary not working
Hi Alexandra,
To confirm, does your website feature also say "live" next to it within the feature status section? This is a separate action than publishing your website within the site designer. The website will also need to be live in order for the summary weblink to work.
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Julia Plymack
Senior Customer Success Manager
Cvent
Original Message:
Sent: 08-18-2025 12:43
From: Alexandra Presley
Subject: Weblink for summary not working
I am struggling to understand why my summary page weblink appears unpublished when I copy that link and paste it into a web browser. My registration is live and my website for the event is published. When I click the registration weblink it loads just fine, but specifically the summary page I can not get to appear as published on the customer facing end. Any idea what I'm doing wrong/missing? Thank you in advance for any help .
#CventEssentials
#CventIQ
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Alexandra Presley
Marketing Assistant
Focus School SoftwareUnited States
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