Passkey Learning Center

Cvent Passkey
Learning Center

Automate and streamline your room block management process.

Event planners: make it easier for you & your team to manage in-person events. Automate room block management and booking processes to save time and get insight into data without the manual work of updating spreadsheets. 

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Getting started

Welcome to Cvent Passkey! We’re excited to get started and help launch your event.

Recommended training

Learn about Passkey, how to access and navigate the system, and key insights to set you up for success. 

Popular topics

 
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Setup

Passkey Integration
Synced Fields
Multiple Registrations
What is RegLink?

Attendees

Passkey Attendee Support
Booking Data Not Showing
Attendee Cancellation
Booking Details Updates

Additional Support

Two-Way Integration
Passkey Glossary
Sub-Block Groups
Passkey Build

FAQ

Passkey Cancellation
Passkey Not Syncing
New Passkey Booking Sync
Using Re-Sync Button

Join the conversation

This is where event organizers and suppliers come together to engage in conversations around best practices when finding and managing event space.

Passkey discussions

  • RE: Rooming list~ Flow through issue

    Posted by: Rachel Cox, 04-01-2026 13:05
    Discussion

    Please review your GroupLink codes in each tab of GroupLink setup to verify accurate room type codes are saved for each sub-block and marked as complete. Each code should contain only one room type code, ...

  • Rooming list~ Flow through issue

    Posted by: Dhruv Agrawal, 03-27-2026 19:15
    Discussion

    Hello community, We are receiving the below message. Cant update reservation in Opera.Ifc Default for ROOM_TYPE : CKN not found in Opera. Validation routine : ROOM_TYPE: CQ1N,CD2N,CK1N not found ...

  • Discussion

    Hi! Are you trying to change the event dates for display? Go into the event>details>dates>event dates ------------------------------ Mary Masucci Lead Customer Success Advisor Passkey SystemsUnited States ...

  • Hello, what is the best way to charge tax on MAT that is charged on hotel rooms? So the hotel room cost is subject to MAT and HST, and the MAT is also subject to HST. I have MAT set up as a tax, but I ...

  • Discussion

    I am trying to set up the hotel from dates 27-29. I have done this on hotel settings, in the room block, and also set the meeting date to end on the 29th. It will still only show dates 27-28 during registration. ...

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Customer stories


Deutsch Family Wine & Spirits

By adopting Cvent Passkey, they were able to fully automate their rooming lists. Attendees could secure their hotel room within the block according to registration type, saving immense amounts of time and eliminating all headaches surrounding room block management.

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Connections Housing

“Passkey is a great tool for us and it creates efficiencies for our hotel partners as well as us as a user. That is the reason we have stayed with the product for years. We are basically putting over a million room nights through the system annually, and the two way integration that Passkey offers is the reason that we'll never look at another product."

Robert Colvin, Chief Operating Officer

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