Passkey Learning Center

Cvent Passkey
Learning Center

Automate and streamline your room block management process.

Event planners: make it easier for you & your team to manage in-person events. Automate room block management and booking processes to save time and get insight into data without the manual work of updating spreadsheets. 

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Getting started

Welcome to Cvent Passkey! We’re excited to get started and help launch your event.

Recommended training

Learn about Passkey, how to access and navigate the system, and key insights to set you up for success. 

Popular topics

 
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Setup

Passkey Integration
Synced Fields
Multiple Registrations
What is RegLink?

Attendees

Passkey Attendee Support
Booking Data Not Showing
Attendee Cancellation
Booking Details Updates

Additional Support

Two-Way Integration
Passkey Glossary
Sub-Block Groups
Passkey Build

FAQ

Passkey Cancellation
Passkey Not Syncing
New Passkey Booking Sync
Using Re-Sync Button

Join the conversation

This is where event organizers and suppliers come together to engage in conversations around best practices when finding and managing event space.

Passkey discussions

  • RE: Passkey Reservations

    Posted by: Katie Gottwald, 12-03-2025 11:02
    Discussion

    We are using the Marriott Marquis. In the past we have changed the cut off date so the hotel could see everything, however, this year we were told there was an update and that would not work. ------------------------------ ...

  • RE: Passkey Reservations

    Posted by: Mary Masucci, 12-02-2025 17:12
    Discussion

    Hi Katie, Thank you for your message. Which hotel is this? ------------------------------ Mary Masucci Lead Customer Success Advisor Passkey SystemsUnited States ------------------------------

  • Passkey Reservations

    Posted by: Katie Gottwald, 12-01-2025 16:49
    Discussion

    Using a two-way Passkey have you worked with hotels that are unable to assist with attendee sub-blocks? Making reservations, managing reservations, etc. We typically do not handle the attendee block. We ...

  • It's time for our Huddle of the Week, and we're spotlighting a game-changer for hotels and event organizers: Passkey Room Categories! Imagine saying goodbye to the chaos of juggling dozens of nearly identical ...

  • RE: Add Ons not showing

    Posted by: Mary Masucci, 10-14-2025 13:09
    Discussion

    Hello! I would check your sub block settings and see if Free Sell is turned on. This allows attendees to book on a first come first serve basis with what is placed at the event level. I also see you ...

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Product news

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Submit a product idea

Submit and vote on fresh product ideas and enhancements to help drive the future of Cvent and power your virtual, hybrid, and in-person event programs. We look forward to hearing your feedback!

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Beta Program Opportunities

Cvent's Beta Programs let you try new features early and shape the final product with your feedback. Join us to influence future product developments.

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Customer stories


Deutsch Family Wine & Spirits

By adopting Cvent Passkey, they were able to fully automate their rooming lists. Attendees could secure their hotel room within the block according to registration type, saving immense amounts of time and eliminating all headaches surrounding room block management.

See full customer story


Connections Housing

“Passkey is a great tool for us and it creates efficiencies for our hotel partners as well as us as a user. That is the reason we have stayed with the product for years. We are basically putting over a million room nights through the system annually, and the two way integration that Passkey offers is the reason that we'll never look at another product."

Robert Colvin, Chief Operating Officer

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