Passkey Learning Center

Cvent Passkey
Learning Center

Automate and streamline your room block management process.

Event planners: make it easier for you & your team to manage in-person events. Automate room block management and booking processes to save time and get insight into data without the manual work of updating spreadsheets. 

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Getting started

Welcome to Cvent Passkey! We’re excited to get started and help launch your event.

Recommended training

Learn about Passkey, how to access and navigate the system, and key insights to set you up for success. 

Popular topics

 
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Setup

Passkey Integration
Synced Fields
Multiple Registrations
What is RegLink?

Attendees

Passkey Attendee Support
Booking Data Not Showing
Attendee Cancellation
Booking Details Updates

Additional Support

Two-Way Integration
Passkey Glossary
Sub-Block Groups
Passkey Build

FAQ

Passkey Cancellation
Passkey Not Syncing
New Passkey Booking Sync
Using Re-Sync Button

Join the conversation

This is where event organizers and suppliers come together to engage in conversations around best practices when finding and managing event space.

Passkey discussions

  • Discussion

    I am trying to set up the hotel from dates 27-29. I have done this on hotel settings, in the room block, and also set the meeting date to end on the 29th. It will still only show dates 27-28 during registration. ...

  • Discussion

    Hi Katie! If you have an acknowledgment configured to send on reservation processing/modification, guests may receive new acknowledgments when the hotel processes reservations or confirmation numbers. ...

  • Discussion

    Is there a way to do a mass send for hotel confirmation numbers? All of our reservations were being held in passkey which had an acknowledgement number. They were just all accepted at the hotel which ...

  • Still managing room blocks with spreadsheets and email threads? The Passkey Efficiency Calculator helps you quickly estimate how much you could save by automating room block management and tightening data ...

  • RE: Rooming list

    Posted by: Julianna Hampshire, 01-26-2026 15:50
    Discussion

    Hi Jose, I checked on this, and the 150‑reservation limit you saw is coming from the Rooming List Manager prompt, not from a system cap. Passkey can process rooming lists with thousands of reservations ...

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Submit a product idea

Submit and vote on fresh product ideas and enhancements to help drive the future of Cvent and power your virtual, hybrid, and in-person event programs. We look forward to hearing your feedback!

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Cvent's Beta Programs let you try new features early and shape the final product with your feedback. Join us to influence future product developments.

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Customer stories


Deutsch Family Wine & Spirits

By adopting Cvent Passkey, they were able to fully automate their rooming lists. Attendees could secure their hotel room within the block according to registration type, saving immense amounts of time and eliminating all headaches surrounding room block management.

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Connections Housing

“Passkey is a great tool for us and it creates efficiencies for our hotel partners as well as us as a user. That is the reason we have stayed with the product for years. We are basically putting over a million room nights through the system annually, and the two way integration that Passkey offers is the reason that we'll never look at another product."

Robert Colvin, Chief Operating Officer

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