Passkey Learning Center

Cvent Passkey Learning Center

Automate and streamline your room block management process.

Event planners: make it easier for you & your team to manage in-person events. Automate room block management and booking processes to save time and get insight into data without the manual work of updating spreadsheets.

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Getting started

Welcome to Cvent Passkey! We’re excited to get started and help launch your event.

Recommended training

Learn about Passkey, how to access and navigate the system, and key insights to set you up for success. 

Popular topics

 
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Setup

Passkey Integration
Synced Fields
Multiple Registrations
What is RegLink?

Attendees

Managing Attendee Types
Booking Data Not Showing
Attendee Cancellation
Booking Details Updates

Additional Support

Two-Way Integration
Passkey Glossary
Sub-Block Groups
Passkey Build

FAQ

Passkey Cancellation
Passkey Not Syncing
New Passkey Booking Sync
Using Re-Sync Button

Join the conversation

This is where event organizers and suppliers come together to engage in conversations around best practices when finding and managing event space.

Passkey discussions

  • RE: Reservation Unknown

    Posted by: Denise Morrison, 07-10-2026 08:47
    Discussion

    Hi - this may or may not work for this situation but in the past, sometimes Bridge ID's didn't create. If using Cvent for registration, you can go to that attendee, Manage Travel, and click on the link ...

  • Reservation Unknown

    Posted by: Brock Yorgason, 07-09-2026 13:13
    Discussion

    Hello, I have an interesting predicament. I use Passkey for a hotel bookings. There is a reservation that is not found in RezHub (I backdated and selected 'All Reservations', has not been transferred ...

  • Invalid URL

    Posted by: cherv362 HERVE, 07-02-2026 09:07
    Discussion

    Hello, I'm getting this error message ,can anyone help me? Invalid URL To streamline your experience, we're using fewer URLs. That means this one is no longer available. Please use the following link ...

  • RE: Hotel Modification

    Posted by: Lisa Geers, 05-18-2026 12:29
    Discussion

    Hi Sydney, Thank you for the step-by-step details. Much appreciated and helpful! 😊 In partnership, Lisa Lisa Geers Event Planner Travel & Event Management (314) 515-9337 ...

  • RE: Hotel Modification

    Posted by: Sydney Langer, 05-18-2026 12:14
    Discussion

    Hi Lisa, Thanks for your question! To stop a registrant from modifying their own hotel request, disable the Allow registrants to edit requests setting on the Hotel Request widget for that registration ...

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product ideas

Submit and vote on fresh product ideas and enhancements to help drive the future of Cvent and power your virtual, hybrid, and in-person event programs. We look forward to hearing your feedback!

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Beta Program Opportunities

Cvent's Beta Programs let you try new features early and shape the final product with your feedback. Join us to influence future product developments.

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Customer stories


Deutsch Family Wine & Spirits

By adopting Cvent Passkey, they were able to fully automate their rooming lists. Attendees could secure their hotel room within the block according to registration type, saving immense amounts of time and eliminating all headaches surrounding room block management.

See full customer story


Connections Housing

“Passkey is a great tool for us and it creates efficiencies for our hotel partners as well as us as a user. That is the reason we have stayed with the product for years. We are basically putting over a million room nights through the system annually, and the two way integration that Passkey offers is the reason that we'll never look at another product."

Robert Colvin, Chief Operating Officer

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