Passkey Learning Center

Cvent Passkey
Learning Center

Automate and streamline your room block management process.

Event planners: make it easier for you & your team to manage in-person events. Automate room block management and booking processes to save time and get insight into data without the manual work of updating spreadsheets. 

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Getting started

Welcome to Cvent Passkey! We’re excited to get started and help launch your event.

Recommended training

After you complete the first Learning Path, you’ll be ready to make your Passkey event live. After completing the second part of the Self-Service Learning Path, you’ll be able to configure your groups to expand the capabilities of both yourself and your attendees.

Popular topics

 
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Setup

Passkey Integration
Synced Fields
Multiple Registrations
What is RegLink?

Attendees

Passkey Attendee Support
Booking Data Not Showing
Attendee Cancellation
Booking Details Updates

Additional Support

Two-Way Integration
Passkey Glossary
Sub-Block Groups
Passkey Build

FAQ

Passkey Cancellation
Passkey Not Syncing
New Passkey Booking Sync
Using Re-Sync Button

Join the conversation

This is where event organizers and suppliers come together to engage in conversations around best practices when finding and managing event space.

Passkey discussions

  • Topic Glossaries Available

    Posted by: Rebecca Yousif, 06-26-2025 13:22
    Discussion

    Hi All - Not sure how long these have been out there but I just discovered a list of glossaries defining terms by topics and just had to share. Hoping this will help clarify terms and take some of the ...

  • Sub Block

    Posted by: Marilu Palomares Perez, 06-19-2025 20:50
    Discussion

    I am wondering how to add additional rooms to my current block if the rate is changing? My block is currently full and client has signed an addendum, but I am unsure on how to add rooms onto Passkey with ...

  • RE: Cloister and Travel Module

    Posted by: Amanda Wilson, 05-21-2025 10:46
    Discussion

    Lindsay - thank you! It would be very helpful to email you directly with questions. This is all new to me and I could use some direction. My email is amwilson@taylor.edu - if you'd drop me an email, I'll ...

  • RE: Cloister and Travel Module

    Posted by: Lindsay Buchanan, 05-19-2025 14:53
    Discussion

    Hi Amanda- Are you wanting to collect the details for a rooming list or were you expecting this to submit/finalize the reservation? If you are just collecting details for a rooming list that you will ...

  • Cloister and Travel Module

    Posted by: Amanda Wilson, 05-15-2025 12:12
    Discussion

    We are looking to use the travel module and/or room block for an event held at the Cloister in Georgia. Has anyone done this or similar? I need help! TIA #ManagingRoomBlocks ------------------------------ ...

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Customer stories


Deutsch Family Wine & Spirits

By adopting Cvent Passkey, they were able to fully automate their rooming lists. Attendees could secure their hotel room within the block according to registration type, saving immense amounts of time and eliminating all headaches surrounding room block management.

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Connections Housing

“Passkey is a great tool for us and it creates efficiencies for our hotel partners as well as us as a user. That is the reason we have stayed with the product for years. We are basically putting over a million room nights through the system annually, and the two way integration that Passkey offers is the reason that we'll never look at another product."

Robert Colvin, Chief Operating Officer

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