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All good things take a final curtain call, and for Valerie, that moment arrives on June 19, 2026.

Valerie Sunset: What to Expect Next 

Valerie, Community's AI support chatbot, will sunset on June 19, 2026. Before then, new support options will begin appearing in Community on June 11, giving you clear ways to reach Support after Valerie is retired. 

What’s changing 

Instead of starting your support experience with Valerie in Cvent Community, you’ll use new support paths in Community and, for eligible products, the in-product Cvent Assistant. This change moves support closer to where many customers already work while preserving access to help when it’s needed. 

What’s staying the same 

While the starting point for support is changing, the level of support is not. You’ll continue to have access to expert assistance for the same kinds of questions and use cases, and support availability remains the same. 

Key dates to know 

How to get help after Valerie 

Use Cvent Assistant in-product 

If your product includes Cvent Assistant, you can open it directly in the product interface to ask questions or get routed to Support. 

Create a case in My Cases 

In Community, you can create a support case from My Cases in the upper-right corner so your issue or question can be sent directly to our team for follow-up. 

Request a callback 

You can also click Contact Support at the bottom of the page to connect with a consultant over the phone. 

Do you need to do anything? 

No major preparation is required. If Cvent Assistant is available in your product, you can start using it now by logging in and opening the assistant in-product. If you prefer to work in Community, the new support options will guide you to the right next step once they are live.