Open Forum

 View Only
  • 1.  After you select registration type, it loops back to the previous page

    Posted 02-14-2023 14:51

    After my Summary page, I have an Agenda page followed by Registration Type. Once you select your Registration Type, the system takes you back to the Agenda page. Any ideas what I've done to create this loop? It happens on all of my Registration Types.


    #EventApp
    #EventApp-Building/managing

    ------------------------------
    Michelle Volonte
    Event Coordinator
    Merz AestheticsUnited States
    ------------------------------


  • 2.  RE: After you select registration type, it loops back to the previous page

    User Group Member
    Posted 02-14-2023 16:57

    Hi Michelle,

    My guess would be that it is taking users to the "beginning" of their Type's registration path (in other words, if Agenda is step one for the default path and Type is step two, setting them to a different type takes them onto that path, where Agenda is again step one). What happens when you remove visibility for the Agenda page from all but the Default attendee type?



    ------------------------------
    Katie McIntyre
    Opus Solutions, LLC d/b/a Opus AgencyUnited States
    ------------------------------



  • 3.  RE: After you select registration type, it loops back to the previous page

    Community MVP
    Posted 02-14-2023 19:50
    Edited by Steven Schlossman 02-16-2023 11:54

    I believe registration type needs to be first



    ------------------------------
    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
    ------------------------------



  • 4.  RE: After you select registration type, it loops back to the previous page

    Cvent Staff
    Posted 02-16-2023 10:31

    Hi Michelle,

    Hope you are well!

    If you have created different paths for different registration types, and in each path, you have added the Agenda page as the first page of registration and the registration type selection is in the second page, then, when an invitee registers, they select the admission item first and then on second page, they'll select the registration type. This will redirect them to the respective path which again has the agenda page as first page of registration.

    If the admission items are same for all the types, then you can keep only one agenda page which will be under the default path and remove all the other agenda pages from other paths as first page of registration

    However, if the admission items are different for each registration type, then it is suggested to keep the registration type selection as the first page and move the agenda page as second page of registration.

    You can also refer to the article :

    Using the Site Designer == Link : https://support.cvent.com/s/communityarticle/Using-the-Site-Designer

    I hope this helps. Please let me know if you have any further questions.



    ------------------------------
    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
    ------------------------------