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  • 1.  Air Actual - Uploading confirmation number

    Posted 02-22-2024 18:35

    Hi, Can anyone give me tip(s) on how to upload air actuals confirmations numbers into an attendee record?


    #ManagingEvents

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    Donald Cornelius
    Project Lead - Global Events
    Delta Air Lines United States
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  • 2.  RE: Air Actual - Uploading confirmation number

    Posted 02-22-2024 18:43

    Hi Donald - 

    Here's an article that should help walk you through the process:

    https://support.cvent.com/s/communityarticle/Importing-Air-Actuals?is_article=true&lang=en_US&searchFor=air%20actuals

    Another related article, in case you need it:

    https://support.cvent.com/s/communityarticle/Setting-Up-Air-Actuals

    Hope it helps!



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    Rebecca Yousif
    Senior Administrator - Event Technology
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    Original Message


  • 3.  RE: Air Actual - Uploading confirmation number

    Posted 02-22-2024 19:01

    Thank you Rebecca



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    Donald Cornelius
    Project Lead - Global Events
    Delta Air LinesUnited States
    ------------------------------

    Original Message


  • 4.  RE: Air Actual - Uploading confirmation number

    Posted 02-22-2024 20:11

    I did the upload but the issue I am seeing is there an attendee record that is showing correct the round trip flight information correctly, (1 flight listed for in and out).  But when I pull the Air Actual Detail Report the return flight shows twice, even though all the information in the report is the same.  

    Any suggestions here on how to clean that up / fix it?



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    Donald Cornelius
    Project Lead - Global Events
    Delta Air LinesUnited States
    ------------------------------

    Original Message


  • 5.  RE: Air Actual - Uploading confirmation number

    Posted 02-23-2024 16:36

    Hi Donald, 

    Hope you are doing well!

    It is unexpected for the information to appear twice in the report. To address this issue, you can attempt to clear the caches and cookies of your browser before running the report again.

    To further assist you, I would require the event name or ID, as well as a screenshot of the issue if possible. Additionally, please consider running the report titled "Air Actual Details by Registrant (New)" as the report you are currently using will no longer be accessible after 3/31/2024.

    Please inform me if this guidance resolves the issue.



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    Regards,
    VJ Singh
    People Leader, Quality Team
    Cvent
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    Original Message


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