Open Forum

Hello all

As newbie to Cvent I have an urgent question: where do I need to adapt capacity settings? I know three places but still I have an event, where people land on the waiting list, although the capacity is set correctly under event information, Registration types and Registration settings. Please help. Thanks.
Johanna
#Classic-Creating/ManagingEvents

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Johanna Saari
T&E / Marketing Coordinator
EnvistaUnited States
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Which waiting list are they appearing on?
Event level
Session level
Reg type level



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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
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I think it is on event level. Both events in question have only one session.

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Johanna Saari
T&E / Marketing Coordinator
EnvistaUnited States
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Original Message:
Sent: 05-18-2022 09:36
From: Steven Schlossman
Subject: Capacity settings

Which waiting list are they appearing on?
Event level
Session level
Reg type level



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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
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Did you initially set a capacity for any of the 3 placed?
Event
Reg type
Session

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Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
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Original Message:
Sent: 05-18-2022 09:40
From: Johanna Saari
Subject: Capacity settings

I think it is on event level. Both events in question have only one session.

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Johanna Saari
T&E / Marketing Coordinator
EnvistaUnited States
------------------------------


Original Message:
Sent: 05-18-2022 09:36
From: Steven Schlossman
Subject: Capacity settings

Which waiting list are they appearing on?
Event level
Session level
Reg type level



------------------------------
Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America

EDITED: Sorry, I didn't see Steven's response before I responded!

Try checking your Admission Item and/or Session capacities and see if those differ from what you have set at the event level.



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Sara Shidal
Computer Services, Inc
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Hi Johanna - 

Although your capacity settings may look correct, you may also want to check your Registration Deadline Date (under Registration Settings) as well.  If you are past your Registration Deadline Date, people will be added right to the waitlist.

Once you adjust that, it should work as expected.

Hope that helps!

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Rebecca Yousif
Senior Administrator, Event Technology
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Thank you all for your help. I think the Registration Deadline was the problem.

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Johanna Saari
T&E / Marketing Coordinator
EnvistaUnited States
------------------------------

Original Message:
Sent: 05-18-2022 11:09
From: Rebecca Yousif
Subject: Capacity settings

Hi Johanna - 

Although your capacity settings may look correct, you may also want to check your Registration Deadline Date (under Registration Settings) as well.  If you are past your Registration Deadline Date, people will be added right to the waitlist.

Once you adjust that, it should work as expected.

Hope that helps!

------------------------------
Rebecca Yousif
Senior Administrator, Event Technology
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