Hi Sydney,
I'm having the same issue as Heidi. I tried adjusting the start time of the game, but once that time came around, my points from testing were still showing up on the leaderboard.
I'm hoping to avoid completely rebuilding the game, because 1. It's a lot of challenges, and 2. Ideally, I would still want to test it once it's rebuilt to make sure all of my printed QR codes match up with the correct challenge.
What would you recommend?
#EventApp
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Molly Auten
Special Events Coordinator
Arnold & Porter Kaye Scholer LLPUnited States
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Original Message:
Sent: 04-29-2025 10:10
From: Sydney Langer
Subject: Deleting points in game
Hi Heidi,
Thanks for your question! Unfortunately, this is a current limitation with the product. You would need to recreate the game or just opt yourself out to no longer show on the leaderboard.
The other option would be to change the start date of the game to be after the testing window and prior to attendee launch.
Hope that helps!
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Sydney Langer
Senior Customer Success Advisor
Cvent
Original Message:
Sent: 04-14-2025 10:08
From: Heidi Lunelli
Subject: Deleting points in game
Hi there, I did some testing on a game I created. Is there a way to delete my points, so when the game goes live for real, people don't see my points achieved. I don't want to delete the game as I finally got it all set as liked. Just my points earned for a clean start at event time.
Thanks and have a fantastic day!
#EventApp
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Heidi Lunelli
Office Services Mgr, PwC Canada
PwC Management Services LPUnited States
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