Cvent Beginners

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  • 1.  Emails not being sent

    Posted 07-29-2025 17:27

    Good afternoon. I have reviewed all the settings on the speaker resource center and activated it. When I send the welcome message, it states that it was sent, but it never arrives. I went to the email overview report section and see no activity. Can you give me steps to check to see what I may have missed to troubleshoot?



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    Matthew Carpenter
    UNITED STATES COURT OF APPEALS FOR THE FIFTH CIRCUITUnited States
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  • 2.  RE: Emails not being sent

    Posted 08-07-2025 13:23

    Hi Matthew,

    Unfortunately, Speaker Email data does not pull into the email overview report. However, if you create a case with our Customer Care Team, they are able to pull a report for you on speaker emails and share it with you! 

    For any speakers not receiving Cvent emails, I recommend that they check their Spam/Junk folders. You may also want to ensure that they have not opted out of Cvent emails. 

    Why didn't my registrant receive a confirmation?



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    Madeline Mason [Designation]
    Customer Success Manager
    Cvent
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