Cvent Beginners

Good afternoon. I have reviewed all the settings on the speaker resource center and activated it. When I send the welcome message, it states that it was sent, but it never arrives. I went to the email overview report section and see no activity. Can you give me steps to check to see what I may have missed to troubleshoot?

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Matthew Carpenter
UNITED STATES COURT OF APPEALS FOR THE FIFTH CIRCUITUnited States
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Hi Matthew,

Unfortunately, Speaker Email data does not pull into the email overview report. However, if you create a case with our Customer Care Team, they are able to pull a report for you on speaker emails and share it with you! 

For any speakers not receiving Cvent emails, I recommend that they check their Spam/Junk folders. You may also want to ensure that they have not opted out of Cvent emails. 

Why didn't my registrant receive a confirmation?

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Madeline Mason [Designation]
Customer Success Manager
Cvent
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