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Anyone else having issues with saving a link to the calendar widget for the button to work. I have created an email added the calendar widget however when I send the email to myself to test the button does not work. I somehow was able to get it to save but when I went back into make any edits to the main part of the email the link vanishes. This happens from time to time - however it is working for me this am when i tried again. I had an issue with it last Thursday and Friday. 

#AbstractManagement

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Cara Randolph
Professional Education Specialist
Rady Children's Hospital San DiegoUnited States
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Hi there - the Add to Calendar option is intended to work in event emails, so if the link is disappearing after you make edits, that sounds like intermittent/unexpected behavior rather than expected setup behavior.

As a workaround, you could try either of these options:

• Use a custom button/link that points to an uploaded .ics file from your Document Library instead of the widget itself.
• If this is for session-based confirmations, use the My Agenda widget and turn on Display Session Calendar Download.

If it keeps happening, I'd recommend reaching out to Cvent Customer Care so they can review the specific email/template and troubleshoot further, since intermittent save behavior is not expected. 

Helpful references:

• Using an Add to Calendar link
• Community: Add to Calendar option in emails?
• Community: Add to Calendar Widget

Hope this helps!

Julianna

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Julianna Hampshire
Lead Customer Success Advisor
SalesforceGenericAccountUnited States
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