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  • 1.  Event-specific custom data tags not consistently displaying

    Posted 10-12-2022 17:00
    Hello, I've added an event-specific content block tags (added in Marketing > Custom Data Tags) for my event and I've embedded it on my event agenda.
    For reference, here is the published agenda page in question: AGENDA - Eleventh Cooley's Anemia Symposium
    When the page first loads, the specific agenda item -- the second session listed under Day 2 "October 18, 2022" called "Keynote Address ... SESSION 5A..." -- doesn't initially show up, but when the page is refreshed the content appears.
    Has this happened to anyone else?
    Is there any way to resolve this or prevent it from happening?

    Thanks
    Brandon
    #EventApp-Building/managing

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    Brandon Miller
    The New York Academy of SciencesUnited States
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  • 2.  RE: Event-specific custom data tags not consistently displaying

    Posted 10-17-2022 16:26
    Hi Brandon,

    Hope you are well!

    I check the page you mentioned above and the session displayed for me the first time itself. PFB the screenshot :




    I did not have to refresh my screen to see the session. It could be due to some browser issue at your end. I would suggest you to clear the cache and cookies of your browser or use a different browser and it should fix the issue. Also please do check if your browser is updated.

    Please let me know if this helps!

    ------------------------------
    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
    ------------------------------

    Original Message


  • 3.  RE: Event-specific custom data tags not consistently displaying

    Posted 10-18-2022 06:45
    Hi Raashi,
    Thank you for your message. This must have been a browser or caching issue because it has cleared up now. Thanks for your advice.

    Brandon

    ------------------------------
    Brandon Miller
    The New York Academy of SciencesUnited States
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    Original Message


  • 4.  RE: Event-specific custom data tags not consistently displaying

    Posted 10-18-2022 10:08
    Glad to hear your issue was fixed!

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    Katie Dreifus
    Contractor
    PwC Management Services LPUnited States
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    Original Message


  • 5.  RE: Event-specific custom data tags not consistently displaying

    Posted 10-18-2022 09:33
    Hi Raashi,
    After launching the event today and looking at the attendee hub, we're actually not seeing the content show up at all, instead we see:
    "{[E-CUSTOM TAG:SESSION 5A]}"

    Which is the custom tag and not the content of the custom tag. This doesn't go away after a page refresh and all the attendees are seeing this, not just me.

    Data from custom tag is not showing up, instead the attendee hub only displays the custom tag code.


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    Brandon Miller
    The New York Academy of SciencesUnited States
    ------------------------------

    Original Message


  • 6.  RE: Event-specific custom data tags not consistently displaying

    Posted 10-18-2022 09:57
    Edited by Kameron Kidd 07-31-2023 14:07

    Hi Brandon,

    I would request you to contact our Attendee Hub Team directly about this and they will be able to assist you fix this issue. You can use this article to find the correct channel to contact or open a case HERE.
    I hope this helps.

    ------------------------------
    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
    ------------------------------

    Original Message


  • 7.  RE: Event-specific custom data tags not consistently displaying

    Posted 10-19-2022 05:33
    Thanks for your help Raashi,
    We've temporarily removed the Custom Data Tag and I'll contact the Attendee Hub Team.

    All the best,
    Brandon


    Original Message


  • 8.  RE: Event-specific custom data tags not consistently displaying

    Posted 10-19-2022 15:56

    From below:

    "I did not have to refresh my screen to see the session. It could be due to some browser issue at your end. I would suggest you to clear the cache and cookies of your browser or use a different browser and it should fix the issue. Also please do check if your browser is updated."

    Please let me know if this helps!



    ------------------------------
    Olivia Popofski
    Marketing Coordinator
    Sun Life Assurance Company of Canada and AffiliatesCanada
    ------------------------------

    Original Message


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