Hi Stephanie,
I think it's one of these two things:
1) Do you have the Registration Type widget on the guest information page, automatically assigning them as a guest type, with that type assigned to the free admission item?
2) When you click on the guest registration widget, do you have this toggle turned off? I believe this may auto-assign them to the same admission item as well as the same schedule.
------------------------------
Tori Martinez [Designation]
Event Technology Specialist
Direct Travel
United States
------------------------------
Original Message:
Sent: 01-21-2024 11:02
From: Stephanie Carlson
Subject: Guest Registration issues
I have multiple registration types in my event. I am trying to add a guest registration option to 2 of my specific registration types. I don't want the guest option to charge a fee. I am clearly missing something...The guest registration shows up on the path but when they enter a guest it will not allow the user to select the "Guest Registration Fee" option. It is automatically forcing them to be added as a paid attendee. the Attendee registration should not even be showing up here. When I try to select the Guest Registration attendee, Jamie in this case is not an option for me. HELP. What am I missing. I have been trying to troubleshoot this for days!
#Registration
------------------------------
Stephanie Carlson
Epiq SystemsUnited States
------------------------------