System Admins

Hi,

One of our event users is getting spammed from this email address: cvent-planner.com. It uses content from their events and the subject line, but then adds an odd message like this:

.....copy of message text .......

The following message was sent by [random fake email address here] regarding the Investing in a Time of Energy Transition and Regulatory Changes event. You can reply directly to this message to contact the individual.

good

........ end message text ........

I checked whois and this is not Cvent. But they get a dozen emails a day. Wondered:

1. If anyone else is getting emails like this.
2. Cvent - they are impersonating a domain close to yours and representing the email as coming from you.

The user will block this from their email system.

Does your event display the registration list page on your registration site before or after registration? Is your event a public registration site that anyone can find via a search engine? 

I personally have only had to deal with a similar situation but relating to hotel blocks for the event not from Cvent. In the past, we would send out a notification to all invitees and registrants informing them of spam messaging and highlighted what they should look out for as a valid email from the event. 

On another note, I would recommend that you report the email address and domain to be blacklisted. Once this happens, it is very hard to get off the list. It is not fool proof as with email spoofing, and other techniques, there are ways to get around systems that are meant to protect our constituents. 

Hi,

One of our event users is getting spammed from this email address: cvent-planner.com. It uses content from their events and the subject line, but then adds an odd message like this:

.....copy of message text .......

The following message was sent by [random fake email address here] regarding the Investing in a Time of Energy Transition and Regulatory Changes event. You can reply directly to this message to contact the individual.

good

........ end message text ........

I checked whois and this is not Cvent. But they get a dozen emails a day. Wondered:

1. If anyone else is getting emails like this.
2. Cvent - they are impersonating a domain close to yours and representing the email as coming from you.

The user will block this from their email system.

Does your event display the registration list page on your registration site before or after registration? Is your event a public registration site that anyone can find via a search engine? 

I personally have only had to deal with a similar situation but relating to hotel blocks for the event not from Cvent. In the past, we would send out a notification to all invitees and registrants informing them of spam messaging and highlighted what they should look out for as a valid email from the event. 

On another note, I would recommend that you report the email address and domain to be blacklisted. Once this happens, it is very hard to get off the list. It is not fool proof as with email spoofing, and other techniques, there are ways to get around systems that are meant to protect our constituents. 

Hi,

One of our event users is getting spammed from this email address: cvent-planner.com. It uses content from their events and the subject line, but then adds an odd message like this:

.....copy of message text .......

The following message was sent by [random fake email address here] regarding the Investing in a Time of Energy Transition and Regulatory Changes event. You can reply directly to this message to contact the individual.

good

........ end message text ........

I checked whois and this is not Cvent. But they get a dozen emails a day. Wondered:

1. If anyone else is getting emails like this.
2. Cvent - they are impersonating a domain close to yours and representing the email as coming from you.

The user will block this from their email system.

Hi Joe,

I recommend that you reach out to your Customer Success Advisor about this.  They can direct the information to the best place within Cvent without having to wait for someone to see your forum post.

Does your event display the registration list page on your registration site before or after registration? Is your event a public registration site that anyone can find via a search engine? 

I personally have only had to deal with a similar situation but relating to hotel blocks for the event not from Cvent. In the past, we would send out a notification to all invitees and registrants informing them of spam messaging and highlighted what they should look out for as a valid email from the event. 

On another note, I would recommend that you report the email address and domain to be blacklisted. Once this happens, it is very hard to get off the list. It is not fool proof as with email spoofing, and other techniques, there are ways to get around systems that are meant to protect our constituents. 

Hi,

One of our event users is getting spammed from this email address: cvent-planner.com. It uses content from their events and the subject line, but then adds an odd message like this:

.....copy of message text .......

The following message was sent by [random fake email address here] regarding the Investing in a Time of Energy Transition and Regulatory Changes event. You can reply directly to this message to contact the individual.

good

........ end message text ........

I checked whois and this is not Cvent. But they get a dozen emails a day. Wondered:

1. If anyone else is getting emails like this.
2. Cvent - they are impersonating a domain close to yours and representing the email as coming from you.

The user will block this from their email system.