Open Forum

Hi all,

Every year for this particular client, our website has English and the option to toggle to French. The client is providing us with a full translation of our web copy to upload. However, I am drawing a blank as to 1. What to upload and 2. How to upload. It looks like it can be done with using a spreadsheet? Or, will the French language automatically translate when toggled from French to English. We've done this plenty of times, I just cannot remember the process (and will be taking notes this time). Thank you!

Lindsey

#Events+

------------------------------
Lindsey Isaacson
Developer of Client Experiences
MCI USA Holding CoUnited States
------------------------------

Hi Lindsey, here's what I would typically do with translations:

• Build the entire site in English, including emails and have that approved by the client(s)
• Review the site yourself in French as there are certain areas that get translated automatically - typically system-generated text
• Personal preference of mine: forego the export/import sheets and manually go through the site and emails to copy/paste what needs to be translated into French
  • I've found that it takes about as much time to manually put things on the sheet myself than it is to figure out what doesn't need to be translated on the standard sheets you would download from the system as it will contain everything from every area of Cvent
  • I usually separate the tabs on my spreadsheet by home page, FAQ, emails, registration questions, etc. (don't forget the subject lines!)
  • I typically take screenshots of each page too as translators have requested that in the past - then I send those plus the Excel document for their review and ask them to add the new language next to each field in English
• To update text in the French template, you would need to go to Marketing > Language Management
• What I don't remember is if using the language selector widget on the website somehow affects the registration type

Hope that helps!

------------------------------
Mike Nicol
Event Data Manager
McKinsey & Company, Inc.United States
------------------------------

I've found these Knowledge Base articles to be extremely helpful in setting up multi-language events:

https://support.cvent.com/s/communityarticle/Setting-Up-a-Multi-Language-Event?is_article=true&lang=en_US&searchFor=language%20management

https://support.cvent.com/s/communityarticle/Language-Management-Cheat-Sheet?is_article=true&lang=en_US&searchFor=language%20management

Unlike Mike, I've found it easiest to handle translations through an import.  I build the site out in English, export the text, and then send that file (along with any clarifying information like which email is being sent when, etc.) to whomever is doing the translations.  They put the translations right into that spreadsheet and then I import it back into Cvent.  It all just depends on your workflow preferences which will be easier for you.

Keep in mind that a separate invitation list will be created for each language.  This also means that there will be multiple sets of emails - one for each invitation list.

Best of luck!

------------------------------
Jess Olcott
Training Program Coordinator
ETC, Inc.
------------------------------

Hi - I have used both the above ways, manually and importing from spreadsheet. I find even with importing, you have to go into some of them to format the text after importing.

------------------------------
Denise Morrison
Registration Manager
------------------------------