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hello Toda i have noticed something strange- its the first time i have seen this message since using CvENT Since last October 

i log in i use the system - i close and i tr to re log in later and i receive and error message saying:

This user name is currently logged in 

the user name you entered has been in another session since 7.20am if ou continue the other session will end and any unsaved work will be lost

i am then given the option of continue or cancel

i am unsure why this is happening 

#CventPaymentServices
#Cvent CONNECT

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Karlie Butler
Financial Conduct Authority (Previously Financial Services Authority)United Kingdom
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It's possible this is too nonchalant of an answer, but I have this happen all the time, usually if I "x" out of the browser (rather than doing an actual log out) and try to come back in shortly afterwards, but sometimes even after an extended amount of time! I suspect the system just doesn't register that I left and still has my login present. I've never had any issues when I continue in so I haven't really worried about it. I'd be interested if anyone else had the same issue but did have problems. 

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Tori Martinez
Event Technology Specialist
Direct Travel
United States
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Hi Karlie,

Hope you are well.

I have reviewed your query.

This usually happens when you have more than one browser tab open of your Cvent event and you logout from only one of them, or you are logged in to your Cvent account in more than one browser. So when you logout from one window, you are still logged in to the other windows and your browser stores the cache and cookies data. When you try to login again, the system thinks that you are already logged in and prompts the message that your username is currently logged in.

You can simply click on 'Continue' option and continue to login to your account. This way, the system will automatically log you out from all the previous logins and you can keep working on your current login.

I hope this information is helpful.

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Raashi Semwal Khati
Senior Quality Analyst
Cvent
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