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  • 1.  Make it easier to access community

    Posted 11-07-2023 12:16
    Edited by Kameron Kidd 11-07-2023 13:50

    It's frustrating that when I tried to sign into this community with my licensed account, I just got "wrong id" messages. I'm signed into cvent so it clearly isn't working properly. Then I reset password but it still didn't work. Finally I accessed it from the admin page. Really bad user experience.


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    Matt Howell
    Web Developer
    Insurance Services Office, Inc.United States
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  • 2.  RE: Make it easier to access community

    Posted 11-07-2023 14:29

    Hi @Matt Howell, Apologies for the login experience. That sounds frustrating.

    I'd like to look into what is causing the login failure. So I can chase this down, you couldn't login directly into Community, and instead, were able to log into the event app and access Community through the drop-down menu or footer link within the app?



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    Daniel Marotta
    Senior Manager
    Cvent Community Team
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    Original Message


  • 3.  RE: Make it easier to access community

    Posted 11-08-2023 09:11

    Correct - this link doesn't let me log in: https://login.cvent.com/multiproductauth?targetProductId=0oaa0pqn2aRk0hOrI1t7&state=https%3A%2F%2Fcommunity.cvent.com%3A443%2Fdiscussion%2Fmake-it-easier-to-access-community%3FReplyInline%3D263bac3c-1645-4ecd-8ed9-018bab33df9c

    But if I log into https://app.cvent.com/ and click the "help/support" link, and then "communities" the sso seems to kick in and sign me in.



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    Matt Howell
    Web Developer
    Insurance Services Office, Inc.United States
    ------------------------------

    Original Message


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