Open Forum

Our clients have repeatedly expressed concern with the amount steps an attendee has to go through to modify one element of their registration. For Example, if they wan to add/change a Session they signed up for, they would prefer a singular button/link they can click to take them straight to the Session page in order to make the change -- 1) Click, 2) Change, 3) Save, and 4) Exit.

They find it cumbersome to have to step through the entire registration process, and multiple pages that they don't need to edit, to modify one selection. And it is inefficient for us to have to continually monitor these changes, via Planner Alerts, to make sure that they in fact DON'T modify anything they aren't supposed to (ex: Personal Information that cannot be locked down).

#Flex-Creating/ManagingEvents

------------------------------
Tanya Adams
Program Coodinator
Fox World TravelUnited States
------------------------------

Hello Tanya,

Great comment! It is frustrating for registrants (and administrators) to have to go through every single page of the registration.
There should be options within the modification at least so in one click you could get to "modify your schedule" vs "modify your registration info".  

Thanks,

------------------------------
Sophie Pierronnet
Education & Training Manager
Electronic Theatre Controls, Inc.
------------------------------

Agree.
Be great if we can direct invitees to one specific page.

------------------------------
Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
------------------------------

Original Message:
Sent: 08-26-2022 14:23
From: Sophie Pierronnet
Subject: Modifying Individual Elements of Registration

Hello Tanya,

Great comment! It is frustrating for registrants (and administrators) to have to go through every single page of the registration.
There should be options within the modification at least so in one click you could get to "modify your schedule" vs "modify your registration info".  

Thanks,

------------------------------
Sophie Pierronnet
Education & Training Manager
Electronic Theatre Controls, Inc.
------------------------------

Hi Tanya,

As of now, it is not possible for both Planner & Invitee to go to a specific page during the modify registration process. It is because the flex events can be designed in any way and there's no specific order for the registration pages. So to maintain the workflow and the way the invitee registered initially, the system takes them through the entire registration process during the modify registration process.

------------------------------
Megan Clark
Assistant Team Lead, Online Community Marketing
Cvent
------------------------------

This shows the difference of a platform being effective vs being efficient.
Its great that the sequence of pages can be customized as we want, but its a bit non-sense that we can not jump straigh to the page we need to edit/read. Even if the order changes, it keeps the same to all registrations, so a bar at the top with links to the page should not be rocket science to make it accessible:

Personal Info - Page 1 (Sessions) - Page 2 (Travel) - Page 3 (Hotel) / Page 4 (Payment)

------------------------------
Jorge Pratas
Conference Manager
World SportsUnited States
------------------------------

Original Message:
Sent: 08-29-2022 14:29
From: Megan Clark
Subject: Modifying Individual Elements of Registration

Hi Tanya,

As of now, it is not possible for both Planner & Invitee to go to a specific page during the modify registration process. It is because the flex events can be designed in any way and there's no specific order for the registration pages. So to maintain the workflow and the way the invitee registered initially, the system takes them through the entire registration process during the modify registration process.

------------------------------
Megan Clark
Assistant Team Lead, Online Community Marketing
Cvent
------------------------------

Hi Jorge,

We appreciate your feedback and we encourage you to share your ideas and feature requests with us.

We love hearing from our customers about how we can make Cvent even better.

------------------------------
Megan Clark
Assistant Team Lead, Online Community Marketing
Cvent
------------------------------

Original Message:
Sent: 08-30-2022 10:12
From: Jorge Pratas
Subject: Modifying Individual Elements of Registration

This shows the difference of a platform being effective vs being efficient.
Its great that the sequence of pages can be customized as we want, but its a bit non-sense that we can not jump straigh to the page we need to edit/read. Even if the order changes, it keeps the same to all registrations, so a bar at the top with links to the page should not be rocket science to make it accessible:

Personal Info - Page 1 (Sessions) - Page 2 (Travel) - Page 3 (Hotel) / Page 4 (Payment)

------------------------------
Jorge Pratas
Conference Manager
World SportsUnited States
------------------------------


Original Message:
Sent: 08-29-2022 14:29
From: Megan Clark
Subject: Modifying Individual Elements of Registration

Hi Tanya,

As of now, it is not possible for both Planner & Invitee to go to a specific page during the modify registration process. It is because the flex events can be designed in any way and there's no specific order for the registration pages. So to maintain the workflow and the way the invitee registered initially, the system takes them through the entire registration process during the modify registration process.

------------------------------
Megan Clark
Assistant Team Lead, Online Community Marketing
Cvent