Open Forum

Hello all

I have a user that I want to make an Access Portal Manager. In Admin, I go to Access Portal - Access Portals - open my portal - Managers. When I click Add Managers, she doesn't appear in the list for me to select her. Any idea how I can get her on this page. It's the  "Step 1: Select account users to add as managers" page. 

I've compared her settings to other users listed on that page and I can't see a difference. Thanks! 

#AccessPortal

------------------------------
Michelle Volonte
Senior Program Manager
Merz North America, Inc.United States
------------------------------

Hi Michelle,

Can you try the following steps?

Navigate to Admin > Access Portal > Access Portals > click into the correct one >Guest > Search the user by email > Select >Remove.

then try adding the user again.

If these steps don't work, please call in to our customer care team and they will be able to further assist!

------------------------------
Sydney Langer
Senior Customer Success Advisor
Cvent
------------------------------