Open Forum

Participants are getting an error message saying they have not filled out all fields, but all their fields have been filled out. I do not know how to resolve this issue. 

#Registration

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Amena Johnson
Kunta Kinte Heritage FestivalUnited States
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I had a similar situation recently.  In testing we went directly to the Registration Paths.  Once live however, attendees went to an initial page to select their Registration Type.  From there the system directs them to the Identity Confirmation page and down the appropriate path.  For some reason the system was looping it's self and it would by pass the Identity Confirmation page and take them directly to the Personal Information page.  They would not receive any errors until they tried to Submit their enrollment.  Cvent Support was super helpful! They had to escalate the case however they were able to resolve it in a few hours. 

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Michele Runge
Event Planner
Daikin Comfort Technologies North America, Inc.United States
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