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hello, 

i have a planner that is not able to view her dashboard even after setting up an account.  I added her as a planner for her event and she is still having trouble viewing the dashboard.   

#Passkey

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Ella Bucco
Sonesta Hotel PhiladelphiaUnited States
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Hi Ella,

Thank you for your message. Please review this article to make sure the proper steps were taken to add your planner to their event:

Adding a Planner to a Passkey Event

If they are still experiencing issues, they can call our Passkey Support Team directly with the information provided in the link below:

https://www.cvent.com/en/contact/support

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Megan Clark [Designation]
Assistant Team Lead, Online Community Marketing
Cvent
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