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Hello,

I had a company register then cancel due to a conflict.  I had an administrative cost set up in the system if a cancellation occurred.  The company was refunded minus admin cost. The company has since registered again so I want to refund the administrative cost from the first transaction.  I don't want to screw the transaction.  Any guidance?

Tracie

Hi Tracie,

This will walk you through how to refund the transaction: Refunding a Transaction

Hello,

I had a company register then cancel due to a conflict.  I had an administrative cost set up in the system if a cancellation occurred.  The company was refunded minus admin cost. The company has since registered again so I want to refund the administrative cost from the first transaction.  I don't want to screw the transaction.  Any guidance?

Tracie

Hi Tracie,

I'm responding to your direct message with follow up questions here in the open forum so that all users can see/learn from the responses if they run into similar scenarios. You should be able to refund the remaining amount on the original transaction and submit a refund for only the remaining amount. It will not impact the amount that was already originally refunded to the invitee. 

Hi Tracie,

This will walk you through how to refund the transaction: Refunding a Transaction

Hello,

I had a company register then cancel due to a conflict.  I had an administrative cost set up in the system if a cancellation occurred.  The company was refunded minus admin cost. The company has since registered again so I want to refund the administrative cost from the first transaction.  I don't want to screw the transaction.  Any guidance?

Tracie

Hi Tracie,

I'm responding to your direct message with follow up questions here in the open forum so that all users can see/learn from the responses if they run into similar scenarios. You should be able to refund the remaining amount on the original transaction and submit a refund for only the remaining amount. It will not impact the amount that was already originally refunded to the invitee. 

Hi Tracie,

This will walk you through how to refund the transaction: Refunding a Transaction

Hello,

I had a company register then cancel due to a conflict.  I had an administrative cost set up in the system if a cancellation occurred.  The company was refunded minus admin cost. The company has since registered again so I want to refund the administrative cost from the first transaction.  I don't want to screw the transaction.  Any guidance?

Tracie