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Hi everyone,

I'm trying to set up confirmation emails in Cvent so that attendees receive the correct email based on their chosen admission item. For example, if someone selects In-Person, they should get an In-Person confirmation email, and if they select Virtual, they should receive a Virtual confirmation email.

Is there a way to configure this in Cvent? Any suggestions or workarounds would be greatly appreciated!

Thanks!

#Registration

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Nikita Racheva
First Protocol, IncUnited States
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Hi Nikita,

Yes, you can configure Cvent to send different confirmation emails based on the attendee's admission item selection by using Advanced Filters in Email Settings. Here's how:

1. Create Separate Confirmation Emails

• Go to Marketing > Emails > Event Emails.

• Click Create Email and set up one email for In-Person attendees and another for Virtual attendees.

2. Apply Advanced Filters

• In each email's Recipient Settings, click Advanced Filters.

• Select Admission Item as the condition.

• Choose "In-Person" for one email and "Virtual" for the other.

3. Test and Activate

• Send test emails to ensure the correct emails are triggered based on the selection.

• Activate the emails and monitor delivery.

This setup ensures attendees receive confirmation emails tailored to their registration type. Let me know if you need further details!

Please contact me if you need any assistance on anything with your event in Cvent.

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Amarnath Annamalai
Freelance Cvent Specialist
www.cvntexpert.com
info@cvntexpert.com
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