Thank you both for your replies. I had already seen the document before I posted my question. It doesn't answer my question about how to get the information into the Shell PNR in the correct format and field. I have also spoken to three or four Cvent Integration folks. It appears that this issue doesn't lie with Cvent or Sabre, but rather with Certify. Cvent sends the information to Sabre through Certify which doesn't enter it correctly into the Shell. Our agency has some accounts that use Certify OBT that books into our Sabre, so Certify certainly 'can' enter the information correctly, but for some unknown reason they are choosing not to do that for the Cvent information. I suggest that Cvent reach out to Certify and request that they make an effort to map the location and formatting correctly.
Thank you,
~Lara
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Lara Udell
Operations Manager - Group Air
Atlas Travel Meetings & IncentivesUnited States
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Original Message:
Sent: 12-16-2022 11:09
From: Raashi Semwal Khati
Subject: Sabre Shell PNR Field Mapping
Hi Lara,
Hope you are well.
In addition to the above response provided by my colleague, you can also contact our Integrations team directly and they will be able to assist you with the PNR Integration. You can create a case or give them a call at 866-318-4357 (US & Canada) > Press 1 for Event cloud > Press 1 for Setting Up Event > Press 1 for Events > Press 4 for Integrations for immediate assistance.
I hope this helps.
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Raashi Semwal Khati
Senior Quality Analyst
Cvent
Original Message:
Sent: 12-13-2022 19:42
From: Lara Udell
Subject: Sabre Shell PNR Field Mapping
Can anyone tell me how to map information in the Cvent Air Request to the correct field and format in the Sabre Shell PNR?
Thank you
#GroupBusiness
#Registration
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Lara Udell
Operations Manager - Group Air
Atlas Travel Meetings & IncentivesUnited States
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