Cvent Beginners

 View Only
  • 1.  Scheduling Registration Open Time

    Posted 21 days ago

    Hi, how can I schedule registration to open at a specific time?



    ------------------------------
    Joanna Noy
    Events Coordinator
    PHUSEAustralia
    ------------------------------


  • 2.  RE: Scheduling Registration Open Time

    Posted 20 days ago

    Hi Joanna,

    Here's a quick overview of how registration timing works in Cvent for your event:

    • Event-level registration can't auto-open at a specific time. You'll set your registration deadline in Event > Registration > Registration Settings, but when you're ready to let people in, you'll still need to manually switch Registration to Open on the Event Home page.

    • Admission items (tickets/fees) can be scheduled by date. For a specific item, go to Event > Registration > Admission Items, open the item, and use:

      • "Automatically opens on" to choose the date it becomes available.

      • "Automatically closes on" to choose the date it stops accepting registrations (it closes at the start of that date).

    Hope this helps!
    Julianna 



    ------------------------------
    Julianna Hampshire
    Lead Customer Success Advisor
    SalesforceGenericAccountUnited States
    ------------------------------



  • 3.  RE: Scheduling Registration Open Time

    Posted 20 days ago
    Hi! 

    Thanks for the reply. What time would admission items open if scheduled by date? Midnight in event time zone? Can this be configured? 

    Kind regards

    Joanna Harvey (formerly Joanna Noy)
    Operations Lead 


    Please note my workings hours are Monday–Thursday 08:30–16:30.

    PHUSE Office, Kent Innovation Centre, Millennium Way
    Broadstairs, Kent, CT10 2QQ

    For more information on PHUSE, follow our social media platforms:
    LinkedIn, YouTube, X and Facebook

    image.png

     

     






  • 4.  RE: Scheduling Registration Open Time

    Posted 19 days ago
    Hi Joanna,
    Great question.
    When you use the "Automatically opens on" setting, the admission item opens at 12:00 a.m. in the event's time zone on that date. That timing is not configurable to a different time of day.
    If you need the item to open at a specific time (e.g., 9:00 a.m.), the best practice is to:
    • Set the open date as the correct calendar date, and
    • Leave the item closed until that morning, then manually open it at your desired time
    Hope this helps!

    Best,
    - - - -
    Julianna Hampshire
    Lead Customer Success Advisor, Event Solutions  | www.cvent.com
    24/7 Cvent Customer Support: 866.318.4357.
    Check out our Cvent Blog here!
    Out of Office Alerts:

    3/13