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  • 1.  Sessions not showing under 'All Sessions'

    Posted 21 days ago

    Hi,

    I have an event in about a week with multiple different audience segments. Our Audience segments are finalized and i have registered everyone to all the sessions they should be seeing- we have different groups with different things going on. Therefore, everyone's agenda is completely different and there are only a handful of sessions over the week that we have marked as 'included'. For some reason when viewing agenda from the app, only those included sessions are showing under "All Sessions." When you switch over to "My schedule" everything else shows which is great, but it's frustrating and confusing as to why all of the sessions we have registered attendees to wouldn't be showing up under 'All Sessions' I will attach photos as I'm sure this is confusing to read. We don't want attendees to be confused as to why their full schedules aren't visible under All Sessions. Please help! Thanks in advance. 

    Notice how Monday doesn't show anything, and Tuesday only shows one session. This is what we are trying to figure out.
    Notice how everything shows under My Sschedule- but not All Sessions. Why is this?



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    Melanie Aman
    IFS Events Team
    Delta Air LinesUnited States
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  • 2.  RE: Sessions not showing under 'All Sessions'

    Posted 16 days ago

    Hi Melanie,

    The behavior you're seeing is expected based on Attendee Hub's visibility rules:

    • My Schedule shows all sessions an attendee is registered for.

    • All Sessions only shows sessions that are both visible to that attendee's registration type/admission item/audience segment and allowed by the session's registration rules.

    In your event, the "included" sessions are configured to be visible to everyone, so they appear under All Sessions. Other sessions are correctly on each person's My Schedule but are hidden from All Sessions because their visibility is restricted.

    If you'd like All Sessions to mirror each person's schedule, we'll need to update those sessions so they're also visible to the relevant registration types/admission items/audience segments. As an alternative to avoid confusion, you can hide the All Sessions page and direct attendees to rely on My Schedule only.

    Hope this helps!

    Julianna



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    Julianna Hampshire
    Lead Customer Success Advisor
    SalesforceGenericAccountUnited States
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    Original Message


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