Thanks Erica. That's what I ended up doing! I didn't know this could be changed. We had our time-out time extended and I think it solved our issue. Thank you for your response.
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Denise Behlmann
Meeting & Event Planner
Dot Foods, Inc
United States
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Original Message:
Sent: 04-16-2025 09:17
From: Erica Wise
Subject: Staying Logged In
HI Denise,
Standard login time is 24 hours for the app, but our customer care team can get this increased for you if you'd like. You can call them at 866-318-4357, and they'll be able to help you.
Thank you!
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Erica Kennedy
Principal Client Success Manager
Cvent
Original Message:
Sent: 04-14-2025 10:28
From: Denise Behlmann
Subject: Staying Logged In
Attendees are reporting having to log into the app multiple times during an event. Is there a way to stay logged in, attendee tricks or settings? What is the time-out timeframe?
#AttendeeHub
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Denise Behlmann
Meeting & Event Planner
Dot Foods, Inc
United States
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