Open Forum

My first module opened to "Create an event" has a blank screen where I believe a video or a training slide would go.. Has anyone else had this issue?

Hi @Emily M , My apologies for the incomplete experience. Can you help me understand where you encounter this issue? A link would be tremendously helpful. Or the steps you took to get to the training page that was blank would be the next best thing. We'll get that fixed right away.

Best,
Daniel

Can't say for sure! Please reach out for anything else. Happy learning!

Original Message:
Sent: 03-07-2023 18:21
From: Emily M
Subject: Training page is blank

Hey Daniel! Thanks so much for getting back to me. So, I clicked on help and support, then clicked under Education - Training & Certifications, then clicked View Enrolled Training, then the tab for Not Started, then Event Creation. When it didn't work, I went back to the Enrolled Training, clicked In Progress tab, then clicked Event Creation, then Start Learning Now. This page came up. 

And I JUST did all of that and the second page opened. For the first time all day. 

So... either you guys fixed something or my computer decided to like me. ;) 

Original Message:
Sent: 3/7/2023 6:01:00 PM
From: Daniel Marotta
Subject: RE: Training page is blank

Hi @Emily M , My apologies for the incomplete experience. Can you help me understand where you encounter this issue? A link would be tremendously helpful. Or the steps you took to get to the training page that was blank would be the next best thing. We'll get that fixed right away.

Best,
Daniel

------------------------------
Daniel Marotta
Senior Manager
Cvent Community Team
------------------------------

Hi again, @Emily M, I'll wait for you reply, but also want to provide some troubleshooting in the meantime. 

When you're at the Creating an Event module and select Start Learning Now, the lesson opens up in a new browser tab and allows you to page forward through a handful of course slides. If you have a pop-up blocker enabled on your browser, that might prevent you from progressing forward through the lesson. Try disabling your browser pop-up blocker and try again. 

Please let me know if the issue persists or if its completely something else.