Hello Cvent Community,
I'm reaching out for help with an issue on our Cvent registration site involving duplicate pricing pages.
In the registration flow, attendees are first asked to select conference, workshop, and tutorial options, each with their respective pricing. After making these selections and moving to the next step, the site again prompts users to select the same workshop and tutorial options with the same pricing. This duplication is confusing for registrants.
We've had several back-and-forth discussions with both the Cvent executive team and ACM, but so far we've been unable to remove or disable this second, redundant pricing page.
As a temporary workaround, I disabled the pricing on the second page so it now shows TBD, and attendees can proceed without making a selection. However, this is not an ideal solution since the page itself is still visible. I'm also unable to delete this page from the Cvent webmaster-the Delete option is disabled.
Has anyone encountered a similar issue, or can you advise on:
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Why the delete option might be disabled for this page, and
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How we can fully remove or suppress this second pricing page so workshops and tutorials are only selected once?
Any guidance or suggestions would be greatly appreciated. Thank you in advance for your help.
Best regards,
Shanu
#Registration------------------------------
Shanu Sushmita
Association for Computing MachineryUnited States
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