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  • 1.  Waitlist Notifications

    Posted 01-22-2025 09:53

    Hi, I currently have an event that is pending/not live yet. I am trying to test that the waitlist notification email works but each time, I create a scenario where I increase capacity on the event to test and I have an example person on the waitlist, the email doesn't send. I've checked through Cvent resources to make sure I've got everything switched up/arranged as it should be. But not working. I'm wondering if it's because I'm still in test mode and that it will work once the event becomes live? I note that the option to send the waitlist notification manually is greyed out so I can't click on it too. Thanks


    #ManagingEvents

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    Rachael Dillon
    Team Lead Regional Coordinator (South)
    Electrical Contractors AssociationUnited Kingdom
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  • 2.  RE: Waitlist Notifications
    Best Answer

    Posted 01-23-2025 14:01

    Hi Rachael,

    You are correct - it is not possible to fully test the waitlist/waitlist notification process in test mode. You will see when you hover over the send "manually" option, it gives you the warning message that "You can only send this notification if the event previously reached capacity, is in Closed status, and has a spot currently available."
    I would recommend submitting this as a product idea within Participate > Product Ideas. 


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    Julia Plymack
    Senior Customer Success Manager
    Cvent
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    Original Message


  • 3.  RE: Waitlist Notifications

    Posted 01-24-2025 06:23

    Thanks for clarifying Julia



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    Rachael Dillon
    Team Lead Regional Coordinator (South)
    Electrical Contractors AssociationUnited Kingdom
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    Original Message


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