Open Forum

When I try to do a bulk upload of registrants I am able to upload 13/96 registrants. For the others, I get this error message "Contact type not associated to registration path" on the Import Summary Report." I followed the troubleshooting in this article Cvent Community LEX and it does not work. The strangest part is the 13 that were processed have the same admission item and registration type as the 83 that were skipped so I am not sure what is wrong. 

On my import sheet I have, first name, last name, company, title, admission item, reg type, and mobile number. In the registration process settings, the registration types are associated with the pass correctly. 

 

Thanks for your help!
#Registration

------------------------------
Hailey Bernhard
Euromoney Trading Ltd United States
------------------------------

Hi Hailey,

Hope you are well!

I appreciate the fact that you tried troubleshooting using the information available in the article!

Regarding the query, "Contact type not associated to registration path" will show up due to various factors. One of them being selecting a registration path which does not have the respective registration type associated.

When importing bulk registration for a specific path, please ensure to select the correct registration path on the first page of import (screenshot attached for reference). Also, ensure that all the registration type associated to a path are also made available under the 'Registration type' widget (Screen shot attached). 

About the second part of your query where you mentioned that 13 invitees who were imported also had the same registration type, we need to review the original import file/excel file to find the root cause. You may also contact Cvent support for detailed review. 

Regards,
Khushbu Gupta,
Associate Quality Lead - Quality Team

------------------------------
Khushbu Gupta
CventUnited States
------------------------------

Original Message:
Sent: 12-19-2022 17:45
From: Hailey Bernhard
Subject: Bulk upload

When I try to do a bulk upload of registrants I am able to upload 13/96 registrants. For the others, I get this error message "Contact type not associated to registration path" on the Import Summary Report." I followed the troubleshooting in this article Cvent Community LEX and it does not work. The strangest part is the 13 that were processed have the same admission item and registration type as the 83 that were skipped so I am not sure what is wrong. 

On my import sheet I have, first name, last name, company, title, admission item, reg type, and mobile number. In the registration process settings, the registration types are associated with the pass correctly. 

 

Thanks for your help!
#Registration

------------------------------
Hailey Bernhard
Euromoney Trading Ltd United States
------------------------------