Open Forum

 View Only
  • 1.  Cancellation/Regret widget showing 'can&t attend'

    Posted 07-31-2023 15:21

    Hello Cvent Family!

    I came across this issue with my most recent Registration Websites and was wondering if anyone is experiencing the same issue.

    On the 'Cancellation Form' and 'Decline Form' in the text question 'Let us know why you can't attend', my question text is showing correct but on the sites it is showing 'Let us know why you can&#29't attend'. I've been using the same fonts as previously and copied a previous event without any issues before. I am able to update the text again and it fixes it but wanted to see if anyone else is having this 'glitch'!

    Thanks!


    #Registration

    ------------------------------
    Morgan Kelly
    Event Registration Coordinator
    In-N-Out Burger United States
    ------------------------------


  • 2.  RE: Cancellation/Regret widget showing 'can&t attend'

    Posted 07-31-2023 16:59

    Am also noticing this today. 

     

     






  • 3.  RE: Cancellation/Regret widget showing 'can&t attend'

    Posted 08-01-2023 07:01

    I noticed this yesterday in a report and thought it was just a glitch in the Excel export. Now I'm thinking maybe the question looks that way too...



    ------------------------------
    Tori Martinez
    Event Technology Specialist
    Direct Travel
    United States
    ------------------------------



  • 4.  RE: Cancellation/Regret widget showing 'can&t attend'

    Posted 08-01-2023 07:21
    Edited by Kameron Kidd 02-14-2024 12:54

    Hi Morgan,

    I have faced the same 'glitch' in my websites. The character we notice is HTML entity code for the apostrophe. This means Cvent system is having an issue decoding the special character for apostrophe.  Yesterday me and my team also noticed this on the site designer for all events, we were told to updated it manually -to select the specific text, remove the characters and add text with apostrophe again (temporary fix), I'm not sure if this glitch impacted anywhere else like email designer for apostrophe. We can confirm this is now a #global #Impact and let's hope #CventProductEngineering #CventSupport teams acknowledge this and fixes it ASAP!!



    #CventSiteDesigner

    #CventHTMLEntity



    ------------------------------
    MVJ
    Analyst
    Incred!ble India
    ------------------------------



  • 5.  RE: Cancellation/Regret widget showing 'can&t attend'

    Posted 08-01-2023 07:59

    Did anyone raised a Cvent case regarding this 'glitch'?



    ------------------------------
    MVJ
    Analyst
    Incred!ble India
    ------------------------------



  • 6.  RE: Cancellation/Regret widget showing 'can&t attend'

    Posted 08-02-2023 07:59

    I reported this yesterday as my questions are tied to our consent management tool via webhooks and cannot be changed or updated. It was late in the day so still waiting on an update.

    If others can report this, hopefully it will gain more traction for a resolution.

    Thanks!



    ------------------------------
    Lynn Kijowski
    Sr. Mgr., Event Operations
    IEEE
    ------------------------------



  • 7.  RE: Cancellation/Regret widget showing 'can&t attend'

    Posted 08-02-2023 09:46

    Agreed, I have raised a Cvent case and explained it - fingers crossed! (:



    ------------------------------
    MVJ
    Analyst
    Incred!ble India
    ------------------------------



  • 8.  RE: Cancellation/Regret widget showing 'can&t attend'

    Posted 08-02-2023 10:15

    Thank you so much! I also have another member of my team putting in a ticket, fingers crossed for sure!



    ------------------------------
    Lynn Kijowski
    Sr. Mgr., Event Operations
    IEEE
    ------------------------------



  • 9.  RE: Cancellation/Regret widget showing 'can&t attend'

    Posted 08-03-2023 08:09

    I received a message from Cvent that the resolving the issue. I tested all sites from today and a year forward in my account and it appears it is corrected. Hope your accounts are as well!



    ------------------------------
    Lynn Kijowski
    Sr. Mgr., Event Operations
    IEEE
    ------------------------------