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  • 1.  Can't log in to mobile app

    Posted 01-24-2025 10:34

    I have a guest of an attendee that continues to get error codes logging in. I've viewed all of the troubleshooting articles and none of those apply. I provided her the verification code from my end, and it still didn't work. Her status does not show revoked or cancelled. Everything looks current on the back end so I'm at a loss as to why she can't log in. I have suggested to her to delete the Cvent app completely and redownload. Any insight?


    #EventApp

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    Lindsey Isaacson
    Developer of Client Experiences
    MCI USA Holding CoUnited States
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  • 2.  RE: Can't log in to mobile app

    Posted 01-27-2025 10:47

    Hi Lindsey,

    Did you double check what mobile operating system she has? The Cvent Events app requires iOS 15 and higher or Android 11 and higher. Kindle Fire and other devices that use the Amazon App Store are not supported. Understanding Attendee Hub Compatibility



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    Julia Plymack
    Senior Customer Success Manager
    Cvent
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  • 3.  RE: Can't log in to mobile app

    Posted 01-27-2025 12:13

    Hi Julia,
    I did not know that! Great insight. I had no idea and probably the main issues for most of them. Thank you!



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    Lindsey Isaacson
    Developer of Client Experiences
    MCI USA Holding CoUnited States
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    Original Message


  • 4.  RE: Can't log in to mobile app

    Posted 01-27-2025 12:00

    Hi Lindsey - We also have invitees and guests who use Attendee Hub. Have you checked to make sure the invitee and the guest do not have the same email or mobile phone number entered? In our cases, that is usually what has happened, especially with the mobile phone. Also, make sure the guest's information is saved in your account's address book. I've found that when I update a guest's email or phone, I have to go through the planner modification process to ensure the guest is saved in the address book.

    Good luck!

    Christine



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    Christine D'Arcy
    Associate Director, Office of Orientation Programs | Office of Orientation Programs
    University of Southern California
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