Hi, all. I created a certificate for my event and I created a custom email to use to send out the certificate. The email included both the data tag for the certificate link and the data tag for the certificate url. It has been a month or so since the event and now attendees are catching up on email are trying to access their certificate. Only when they click the link/url they receive an error message "This Certificate does not exist. For more information, please contact the event planner directly." Why isn't it working?
The certificate does exist. I can go to each attendee's record and using the Bulk Actions>Print Badges I can generate a pdf which I can then save and email to the individual. But that is sub-optimal when I have quite a number of attendees. That is why I was using an event email with the certificate data tag!
Thank you for any advice you can give me!
Stacey Tompkins
Duke Divinity School
Duke University
Durham, NC
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Stacey Tompkins
Program Coordinator
Duke UniversityUnited States
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