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  • 1.  Certificate link in email not working

    Posted 20 days ago

    Hi, all. I created a certificate for my event and I created a custom email to use to send out the certificate. The email included both the data tag for the certificate link and the data tag for the certificate url. It has been a month or so since the event and now attendees are catching up on email are trying to access their certificate. Only when they click the link/url they receive an error message "This Certificate does not exist. For more information, please contact the event planner directly." Why isn't it working?

    The certificate does exist. I can go to each attendee's record and using the Bulk Actions>Print Badges I can generate a pdf which I can then save and email to the individual. But that is sub-optimal when I have quite a number of attendees. That is why I was using an event email with the certificate data tag! 

    Thank you for any advice you can give me!

    Stacey Tompkins
    Duke Divinity School
    Duke University
    Durham, NC



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    Stacey Tompkins
    Program Coordinator
    Duke UniversityUnited States
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  • 2.  RE: Certificate link in email not working

    Posted 15 days ago
    Edited by Sanjog Rana 15 days ago

    Hi Stacey,

    The certificate under badges and certificates has a setting to assign the registration type for who can print the certificate. Please verify that the registration type is associated here.  If there is no registration type associated, you will receive this error message.



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    Sanjog Rana
    Senior Product Consultant
    Cvent
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    Original Message


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