Higher Education

What happens when you've got a mountain of events to pull off, a shrinking team, and a brand-new teammate still learning the ropes? Most of us would call it a recipe for chaos. Duke University called it… Tuesday.

That's right-at the Higher Education Summit: Maximizing Impact Through Strategic Efficiency, we're pulling back the curtain on how Duke University managed to throw a multi-city Centennial celebration (yep, eight cities, not one) with a team you could count on one hand… well, actually, two fingers.

📍 Where it's all happening:

September 3, 2025 10AM ET 
Karsh Alumni and Visitor's Center, Duke University
2080 Duke University Road, Durham, NC 27708

💡 The question on everyone's mind:
How do you celebrate a university's 100-year milestone across the country, onboard new staff during the madness, and still keep daily operations afloat?

👉 Enter Jeremy Houser, Director of Cvent Operations for Special Events at Duke, and Kylie Ott, Lead Customer Success Advisor at Cvent. Together, they'll spill the secrets (and probably a few laughs) about what it takes to juggle massive events with minimal manpower.

Here's a sneak peek of what you'll learn in this candid, behind-the-scenes chat:

• Fast-track onboarding magic – How Duke designed a hands-on process that got new team members confident and capable in just a few months, even at peak busy times.

• Shadowing that actually works – Why step-by-step coaching built independence instead of bottlenecks.

• Cvent tools to the rescue – From OnArrival Premium to templated events and smart reporting, Kylie shows how tech turned chaos into clockwork.

✨ Whether you're running a small-but-mighty team, ramping up new hires, or wrangling high-stakes events with limited resources, this session promises not just survival tips-but strategies to thrive. Think of it as your roadmap to resilience.

So grab your coffee (or your event badge), pull up a chair, and join the conversation. We hope to see you there, REGISTER HERE to attend!

This sounds like a great topic. Wish I could be there in person, would love to hear about your onboarding magic!

What happens when you've got a mountain of events to pull off, a shrinking team, and a brand-new teammate still learning the ropes? Most of us would call it a recipe for chaos. Duke University called it… Tuesday.

That's right-at the Higher Education Summit: Maximizing Impact Through Strategic Efficiency, we're pulling back the curtain on how Duke University managed to throw a multi-city Centennial celebration (yep, eight cities, not one) with a team you could count on one hand… well, actually, two fingers.

📍 Where it's all happening:

September 3, 2025 10AM ET 
Karsh Alumni and Visitor's Center, Duke University
2080 Duke University Road, Durham, NC 27708

💡 The question on everyone's mind:
How do you celebrate a university's 100-year milestone across the country, onboard new staff during the madness, and still keep daily operations afloat?

👉 Enter Jeremy Houser, Director of Cvent Operations for Special Events at Duke, and Kylie Ott, Lead Customer Success Advisor at Cvent. Together, they'll spill the secrets (and probably a few laughs) about what it takes to juggle massive events with minimal manpower.

Here's a sneak peek of what you'll learn in this candid, behind-the-scenes chat:

• Fast-track onboarding magic – How Duke designed a hands-on process that got new team members confident and capable in just a few months, even at peak busy times.

• Shadowing that actually works – Why step-by-step coaching built independence instead of bottlenecks.

• Cvent tools to the rescue – From OnArrival Premium to templated events and smart reporting, Kylie shows how tech turned chaos into clockwork.

✨ Whether you're running a small-but-mighty team, ramping up new hires, or wrangling high-stakes events with limited resources, this session promises not just survival tips-but strategies to thrive. Think of it as your roadmap to resilience.

So grab your coffee (or your event badge), pull up a chair, and join the conversation. We hope to see you there, REGISTER HERE to attend!

What happens when you've got a mountain of events to pull off, a shrinking team, and a brand-new teammate still learning the ropes? Most of us would call it a recipe for chaos. Duke University called it… Tuesday.

That's right-at the Higher Education Summit: Maximizing Impact Through Strategic Efficiency, we're pulling back the curtain on how Duke University managed to throw a multi-city Centennial celebration (yep, eight cities, not one) with a team you could count on one hand… well, actually, two fingers.

📍 Where it's all happening:

September 3, 2025 10AM ET 
Karsh Alumni and Visitor's Center, Duke University
2080 Duke University Road, Durham, NC 27708

💡 The question on everyone's mind:
How do you celebrate a university's 100-year milestone across the country, onboard new staff during the madness, and still keep daily operations afloat?

👉 Enter Jeremy Houser, Director of Cvent Operations for Special Events at Duke, and Kylie Ott, Lead Customer Success Advisor at Cvent. Together, they'll spill the secrets (and probably a few laughs) about what it takes to juggle massive events with minimal manpower.

Here's a sneak peek of what you'll learn in this candid, behind-the-scenes chat:

• Fast-track onboarding magic – How Duke designed a hands-on process that got new team members confident and capable in just a few months, even at peak busy times.

• Shadowing that actually works – Why step-by-step coaching built independence instead of bottlenecks.

• Cvent tools to the rescue – From OnArrival Premium to templated events and smart reporting, Kylie shows how tech turned chaos into clockwork.

✨ Whether you're running a small-but-mighty team, ramping up new hires, or wrangling high-stakes events with limited resources, this session promises not just survival tips-but strategies to thrive. Think of it as your roadmap to resilience.

So grab your coffee (or your event badge), pull up a chair, and join the conversation. We hope to see you there, REGISTER HERE to attend!

This topic hits home with me. I'd really enjoy hearing about your onboarding process and only wish I could be there in person.

What happens when you've got a mountain of events to pull off, a shrinking team, and a brand-new teammate still learning the ropes? Most of us would call it a recipe for chaos. Duke University called it… Tuesday.

That's right-at the Higher Education Summit: Maximizing Impact Through Strategic Efficiency, we're pulling back the curtain on how Duke University managed to throw a multi-city Centennial celebration (yep, eight cities, not one) with a team you could count on one hand… well, actually, two fingers.

📍 Where it's all happening:

September 3, 2025 10AM ET 
Karsh Alumni and Visitor's Center, Duke University
2080 Duke University Road, Durham, NC 27708

💡 The question on everyone's mind:
How do you celebrate a university's 100-year milestone across the country, onboard new staff during the madness, and still keep daily operations afloat?

👉 Enter Jeremy Houser, Director of Cvent Operations for Special Events at Duke, and Kylie Ott, Lead Customer Success Advisor at Cvent. Together, they'll spill the secrets (and probably a few laughs) about what it takes to juggle massive events with minimal manpower.

Here's a sneak peek of what you'll learn in this candid, behind-the-scenes chat:

• Fast-track onboarding magic – How Duke designed a hands-on process that got new team members confident and capable in just a few months, even at peak busy times.

• Shadowing that actually works – Why step-by-step coaching built independence instead of bottlenecks.

• Cvent tools to the rescue – From OnArrival Premium to templated events and smart reporting, Kylie shows how tech turned chaos into clockwork.

✨ Whether you're running a small-but-mighty team, ramping up new hires, or wrangling high-stakes events with limited resources, this session promises not just survival tips-but strategies to thrive. Think of it as your roadmap to resilience.

So grab your coffee (or your event badge), pull up a chair, and join the conversation. We hope to see you there, REGISTER HERE to attend!