Our property is inundated with "Reward Number" issues sending reservations to exceptions to be cleared. There are several different issues I am seeing. Sometimes there is a comma in the Bonvoy section. There can also be two, three, four, five, six commas. Or I have also seen the Bonvoy number repeated several times with several commas in between. I have spoken with support, but she could not help me. She said the clients were doing it in the mobile app while making reservations. That answer can not be correct because this started happening right after an upgrade to Passkey. I've been clearing exceptions for almost 3 years and have never seen this until the upgrade. Are any other properties experiencing this.
#Passkey------------------------------
Lia Moore
Group Housing Coordinator
Detroit Marriott at the Renaissance CenterUnited States
------------------------------