Open Forum

Is there a way to do a mass send for hotel confirmation numbers? 

All of our reservations were being held in passkey which had an acknowledgement number. They were just all accepted at the hotel which produced a confirmation number, however an email did not go out with the confirmation numbers. Can we manually send a mass email to all attendees with a their confirmation number? 

#Passkey

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Katie Gottwald
Specialist, Meetings and Events
Independent Community Bankers Of AmericaUnited States Minor Outlying Islands
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Hi Katie!

If you have an acknowledgment configured to send on reservation processing/modification, guests may receive new acknowledgments when the hotel processes reservations or confirmation numbers. The timing matches when the hotel processed confirmations, but the behavior is driven by the organizer's campaign settings, not a hotel-level action. 

1. Configure an acknowledgment that includes the hotel confirmation number data tag.
2. Send or re-send that acknowledgment (bulk or targeted) from the organizer's event/campaign tools.

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Mary Masucci
Lead Customer Success Advisor
Passkey SystemsUnited States
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