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  • 1.  Hotel Reservation Confirmation Number

    Posted 17 days ago

    Is there a way to do a mass send for hotel confirmation numbers? 

    All of our reservations were being held in passkey which had an acknowledgement number. They were just all accepted at the hotel which produced a confirmation number, however an email did not go out with the confirmation numbers. Can we manually send a mass email to all attendees with a their confirmation number? 


    #Passkey

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    Katie Gottwald
    Specialist, Meetings and Events
    Independent Community Bankers Of AmericaUnited States Minor Outlying Islands
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  • 2.  RE: Hotel Reservation Confirmation Number

    Posted 4 days ago

    Hi Katie!

    If you have an acknowledgment configured to send on reservation processing/modification, guests may receive new acknowledgments when the hotel processes reservations or confirmation numbers. The timing matches when the hotel processed confirmations, but the behavior is driven by the organizer's campaign settings, not a hotel-level action. 

    So if your hotel partner wants new emails to go out after confirmation numbers are added, they'll need you (or Passkey Support on the organizer's behalf) to:
    1. Configure an acknowledgment that includes the hotel confirmation number data tag.
    2. Send or re-send that acknowledgment (bulk or targeted) from the organizer's event/campaign tools.


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    Mary Masucci
    Lead Customer Success Advisor
    Passkey SystemsUnited States
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    Original Message


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