Cvent Beginners

There are 3 registrants that appear on my attendee list as "pending," but I when I try to print an invoice I get a message that "no records exist." What did I do wrong here? 

All 3 registrants used a discount code, if that helps anyone figure this out.

 

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Jennifer Graham
Administrative Assistant
The University of Texas at Austin
United States
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Hi Jennifer,

These registrants are appearing as "pending" because you are using registration approval and these registrants haven't been approved yet. You can approve them in their attendee record under "Update Status" > Approve Registration. Once they are approved, that is when you will be able to print their invoice. Until then, they are still in pending mode, which means an invoice has not yet been generated. 

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Megan Burns
Customer Success Manager
Cvent
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