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  • 1.  Lines through emailers

    Posted 09-03-2025 04:54

    We seem to have random lines/breaks appearing in our emailers when sending them off Cvent. Is there a way to fix this? 

    See below:


    #eMarketing

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    Investec Group Events
    Investec Bank LimitedSouth Africa
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  • 2.  RE: Lines through emailers

    Posted 09-08-2025 14:07

    Hi there,

    Within the email designer do you have a divider widget added? It is difficult to tell from the screenshot, so I would recommend giving our 24/7 Customer Care team a call and they can help troubleshoot this with you live by looking at the email with you in your account. 



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    Julia Plymack
    Senior Customer Success Manager
    Cvent
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    Original Message


  • 3.  RE: Lines through emailers

    Posted 09-09-2025 09:23

    We see these white lines in many of our emails as well, so following this feed.



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    Denise Behlmann
    Meeting & Event Planner
    Dot Foods, Inc
    United States
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    Original Message


  • 4.  RE: Lines through emailers

    Posted 09-09-2025 14:53

    Ditto, but usually through the registration button or custom links! Here, we saw lines through images. 



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    Kim Abbott [Designation]
    North Carolina Electric Membership Corporation
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    Original Message


  • 5.  RE: Lines through emailers

    Posted 09-10-2025 08:51

    Same! I've even seen the lines go through QR codes.

    I figured it was just a new quirk with Outlook 365, similar to how all left-aligned text is now justified when it's supposed to be just left-aligned (it hyphenates words and we seem to have no control over it).



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    Lauren Becker
    Senior Event Technology Coordinator
    Aflac
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    Original Message


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