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Hi all,

On the notifications dashboard, I can see Delivered, Read, Click-Through Push, Click Throughs In-App. On my delivered notifications, this number gets smaller for each notification- why would this be the case? All notifications were sent in the same venue so unlikely to be a wi-fi issue.. I sent a notification to just over 1000 people and it only delivered 74, this is extremely low and quite a concern, any help would be appreciated.

Also, how is the Read number identified?

Many thanks,

#AttendeeHub
#EventApp
#Registration
#Reporting
#EventApp
#ReportingandInsights

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Saskia Empson
Database and Fundraising Administrator
GroceryAid Trading LtdUnited Kingdom
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Hi Saskia,

Thank you for your question!

This depends on which audience type you have selected for these notifications. Notification tracking is not available for Audience Type "Everyone". The tracking works for any of the other audience types. 

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Sydney Langer
Senior Customer Success Advisor
Cvent
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Hi Sydney,

Thanks for your response. The notifications are set to go to all logged in attendees.

As below I can see my notification was delivered to a very small pool of people

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Saskia Empson
Database and Fundraising Administrator
GroceryAid Trading LtdUnited Kingdom
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Original Message:
Sent: 03-10-2025 11:29
From: Sydney Langer
Subject: Notifications Dashboard

Hi Saskia,

Thank you for your question!

This depends on which audience type you have selected for these notifications. Notification tracking is not available for Audience Type "Everyone". The tracking works for any of the other audience types. 

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Sydney Langer
Senior Customer Success Advisor
Cvent
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