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  • 1.  Push notification sent but not delivered

    Posted 2 days ago

    Hi

    push notification are sent but not delivered. Is anyone faced the same issue?

    thanks


    #OnsiteSolutions
    #EventApp

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    Gwenael MULIN
    Strategic Meeting Management Program Lead
    Galderma SASwitzerland
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  • 2.  RE: Push notification sent but not delivered

    Posted 20 hours ago

    Hi Gwenael,

    Thanks for your question. This can happen, but the most common causes are the device settings of the attendee. First, have a few attendees confirm that notifications are allowed for the event app both in their phone's IOS settings and inside the app (the "allow notifications" / "get notifications" option). Next, ask them to log out of the app and back in or reinstall it to re‑register their device. If all of that checks out and pushes are still not being delivered, it's best to contact Cvent Support with your account name, event code, and a few specific attendee examples so the team can review the backend delivery and push configuration in more detail. Let us know if you have any other questions!


    Thanks,

    Julianna

     



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    Julianna Hampshire
    Lead Customer Success Advisor
    SalesforceGenericAccountUnited States
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    Original Message


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