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  • 1.  Session full when it's not

    Posted 12-15-2022 19:24
    Why does my session say FULL when there are 47 registered and the capacity is set to 50.

    Incomplete registrations?
    #EventApp

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 2.  RE: Session full when it's not
    Best Answer

    Posted 12-19-2022 12:06
    Hi Steven,

    Hope you are well.

    Could you please share the name of the event under which this is happening?

    As you mentioned, it could be due to multiple people registering for the event at the same time and selected the same session and the capacity is on hold until the register. If they end up abandoning the registration, the capacity is still on hold for the next 20 minutes and then those sessions will be available for others to select. This holds true for the event capacity as well.

    You can refer to the article :

    What does "Registration Not Available. Please try again shortly" mean? == Link : https://support.cvent.com/s/communityarticle/What-does-Registration-Not-Available-Please-try-again-shortly-mean?is_article=true&lang=en_US&searchFor=registration%20is%20closed&page=1

    However, please do confirm the account and the event you are facing this issue with so that we can check this further for you.

    Looking forward for your response.

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    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
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    Original Message


  • 3.  RE: Session full when it's not

    Posted 12-19-2022 17:20
    That is what was going on. One year I made the mistake of adding invitees to the session thinking it was not full. This year I waited. The next day my session was 50/50.  I thought invitees had 20 minutes to finish a registration.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
    ------------------------------

    Original Message


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